Fidan Aliyeva
Baku
Summary
Dynamic Shop Manager at Stock Local Designers with a proven track record in enhancing customer experiences and driving revenue growth. Expert in visual merchandising and team leadership, I successfully implemented strategies that improved operational efficiency and minimized shrinkage. Adept at fostering client relationships, I leverage digital marketing skills to elevate brand presence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shop Manager
Stock Local Designers
Baku
06.2021 - Current
- Maintained high standards of customer service throughout the store.
- Developed and implemented procedures for the efficient operation of the shop.
- Oversaw shop layout and merchandise display, enhancing shopping experience.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maximized merchandising efforts by using displays, controlling signage and properly arranging sales floor and products.
- Resolved customer complaints with professionalism, preserving the shop's reputation.
- Utilized technology to improve operational efficiency and customer engagement.
- Implemented successful business strategies to increase revenue and target new markets.
- Responded to customer inquiries in a timely manner.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Implemented loss prevention strategies to minimize shrinkage.
- Developed and enforced safety protocols, significantly reducing workplace accidents.
- Prepared detailed reports on shop performance for senior management review.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Content Writer
Karaca
Baku
09.2018 - 05.2021
- Varied tone and verbiage in messages based on product and customer persona.
- Planned writing project stages and outlines and organized output to improve workflow.
- Used targeted keywords to optimize web pages for maximum visibility.
- Presented ideas and storyboards to clients.
- Edited and proofread content produced by team members, maintaining high quality standards.
- Edited or rewrote written collateral and submitted for approval by supervisor or editor.
- Developed advertising plans for timely and successful market entry.
Education
Digital Marketing Professional Program - Digital Marketing
Digital Marketing Institute
Baku03-2025
Bachelor of Arts - Fashion Design
Azerbaijan State Academy of Fine Arts
Baku06-2021
Skills
- Digital marketing
- Social media management
- Visual merchandising
- Project management
- Team leadership
- Brand representation
- Social media marketing
- Customer service
- Hiring management
- Sales promotions
- Store layout
- Store operations
- Budget leadership
- Sales analysis
- Merchandise planning
Certification
- Digital Marketing Institute / Certified Digital Marketing Professional Program
Languages
English
First Language
Russian
Intermediate (B1)
B1
Turkish
Proficient (C2)
C2
References
References available upon request.
Timeline
Shop Manager
Stock Local Designers
06.2021 - Current
Content Writer
Karaca
09.2018 - 05.2021
Digital Marketing Professional Program - Digital Marketing
Digital Marketing Institute
Bachelor of Arts - Fashion Design
Azerbaijan State Academy of Fine Arts
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