Fidan Gadirova
Baku
Summary
Chargeback and Fraud Specialist with 3 years of experience across two banks, specializing in dispute resolution and fraud investigation. Quick to adapt, detail-oriented, and skilled in analyzing complex cases, especially those requiring non-standard solutions. Well-versed in Visa and Mastercard rules, with a proven ability to process chargebacks efficiently and detect fraud patterns. Focused on reducing risks for the bank while maintaining a high level of customer trust.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Chargeback and Dispute Resolution, Lead Specialist
Rabitabank OJSC
01.2025 - Current
- Enhanced team productivity by implementing efficient work processes and streamlining operations.
- Reduced operational costs by identifying inefficiencies and implementing cost-saving measures in various departments.
Cards Risk Management Division Specialist
Rabitabank OJSC
10.2023 - 01.2025
- Resolved problems, improved operations and provided exceptional service
- Prepared documents and correspondence such as damage claims, credit and billing inquiries and service complaints
Chargeback Specialist
Leobank
12.2022 - 10.2023
- Prepared documents and correspondence such as damage claims, credit and billing inquiries and service complaints
- Resolved problems, improved operations and provided exceptional service.
Underwriting Specialist
Leobank
09.2021 - 12.2022
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Reviewed and analyzed loan procedures.
Education
Bachelor of French Language - French Language Teacher
Azerbaijan University of Languages
06.2020
Skills
- MS Office
- Visa Resolve Online
- MasterCard
- Fraud Rule Manager
- Visa Risk Manager
- BKM
Languages
Russian
Fluent
English
Upper intermediate
Azerbaijani
Upper intermediate (B2)
French
Elementary
A2
Certification
- Cyber and Intelligence, Mastercard - 17.12.2024-24.12.2024
Timeline
Chargeback and Dispute Resolution, Lead Specialist
Rabitabank OJSC
01.2025 - Current
Cards Risk Management Division Specialist
Rabitabank OJSC
10.2023 - 01.2025
Chargeback Specialist
Leobank
12.2022 - 10.2023
Underwriting Specialist
Leobank
09.2021 - 12.2022
Bachelor of French Language - French Language Teacher
Azerbaijan University of Languages
Similar Profiles
Calal RafibayliCalal Rafibayli
Backend Developer at Rabitabank OJSCBackend Developer at Rabitabank OJSC
Hajibay HajizadaHajibay Hajizada
Specialist in Universal Banking Operations at Rabitabank OJSC Head OfficeSpecialist in Universal Banking Operations at Rabitabank OJSC Head Office
Mahammad HuseynliMahammad Huseynli
Treasurer at Rabitabank OJSCTreasurer at Rabitabank OJSC
Seyfaddin GandilSeyfaddin Gandil
MACHINE LEARNING MODEL SPECIALIST at OutlierMACHINE LEARNING MODEL SPECIALIST at Outlier
Elnur HasanliElnur Hasanli
SRE Unit Head at Azerconnect GroupSRE Unit Head at Azerconnect Group