Fidan Imanova
Baku
Summary
Tourism professional with 3+ years of experience in incoming tourism management. Skilled in handling international partners, organizing tailor-made tours, managing operations, and ensuring high customer satisfaction. Experienced in working under pressure and coordinating multiple stakeholders.
Overview
3
3
years of professional experience
Work History
Travel Consultant
Start Travel
Baku
03.2023 - Current
- Booked hotel rooms, car rentals for company trips and conferences.
- Negotiated contracts with vendors such as airlines, hotels, car rental companies.
- Worked closely with accounting department to ensure timely payment of invoices related to corporate travel activities.
- Created detailed itineraries for business trips, including flights, hotels, rental cars, and ground transportation.
- Built client base through exceptional listening and aptitude for optimizing travel budgets.
- Worked with groups, couples and executive clients to arrange travel arrangements.
- Responded quickly and efficiently to customer inquiries about their upcoming business trips.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
- Built and maintained strong relationships with vendors and suppliers in the travel industry.
- Fostered a positive and collaborative work environment, sharing travel tips and insights with colleagues.
Education
Bachelor of Economics - Economics
Azerbaijan State Economic University
Baku05-2021
Skills
- Travel itinerary creation
- Vendor negotiation
- Corporate travel management
- Booking systems proficiency
- Invoice processing
- Customer relationship management
- Multitasking
- Teamwork
- Stress management
- Communication
- Problem Solving
Languages
English
Advanced (C1)
C1
Turkish
Advanced (C1)
C1
Timeline
Travel Consultant
Start Travel
03.2023 - Current
Bachelor of Economics - Economics
Azerbaijan State Economic University