Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
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FIDAN OJAGGULIYEVA

FIDAN OJAGGULIYEVA

Baku,Azerbaijan

Summary

A highly skilled professional with expertise in data analysis, business modelling, and requirements management. Demonstrates strong capabilities in gap analysis, competitive analysis, and user acceptance testing, ensuring comprehensive customer needs assessment. Known for adaptability, time management, and emotional intelligence, aiming to leverage these skills towards impactful business solutions.

Overview

6
6
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification

Work history

IT Business Analyst

Kapital Bank
Baku
01.2024 - 08.2025
  • Collect and analyze business requirements from stakeholders to support IT development initiatives.
  • Collaborate closely with developers, QA engineers, and product owners to ensure accurate implementation of business needs.
  • Prepare documentation, user stories, and process flow diagrams to support the delivery of technical solutions.
  • Conduct UAT and provide support during implementation phases.
  • Assist in streamlining and digitalizing internal processes within banking operations.

Junior Business Analyst

ABB
Baku
06.2019 - 08.2025
  • Work one-on-one with clients to improve products and services specifications.
  • Research competitors to build report of rising trends in markets.
  • Collaborate with stakeholders to define project objectives and criteria.
  • Conduct interviews with key business users to collect information on business processes and user requirements.
  • Interact with internal customers to understand business needs and translate into requirements and project scope.
  • Survey clients to ascertain requirements and expectations for product.
  • Analyze data to identify root causes of problems and recommend corrective actions.
  • Develop customized reports, summarizing and presenting data in visually appealing format.
  • Perform gap analysis to identify areas of improvement.

Specialist at Digital Banking Division

ABB
Baku
06.2022 - 03.2023
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Followed up with customers to gather feedback and provide additional assistance.

Specialist at Digital Banking Support Division

ABB
Baku
12.2020 - 06.2022
  • Assisted customers with signing up for new services.
  • Answered customer questions and explained available services.
  • Responded to customer inquiries regarding new services.
  • Provided customers with additional information regarding account services.

Office Manager at Customer Service Department

ABB
Baku
06.2019 - 12.2020
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Kept accurate records to document customer service actions and discussions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

Bachelor - Law

The Academy of Public Administration

Skills

  • Data Analysis
  • Business Modeling and Analysis
  • Requirements Management
  • Figma
  • Microsoft Office
  • Software Development Life Cycle
  • Stakeholder Mapping
  • Gap Analysis
  • Requirements Gathering
  • Competitive Analysis
  • User Acceptance Testing
  • Creation of reports
  • Customer Needs Assessment
  • Adaptability
  • Time management
  • Emotional Intelligence and Empathy

Certification

  • Oracle Database, SQL, DataSoCool, 03/22, 07/22
  • IT Business Analyst, ABB Innovation, 06/22, 11/22

Languages

Azerbaijani
Native
Russian
Fluent
English
Upper intermediate
Turkish
Upper intermediate

Timeline

IT Business Analyst

Kapital Bank
01.2024 - 08.2025

Specialist at Digital Banking Division

ABB
06.2022 - 03.2023

Specialist at Digital Banking Support Division

ABB
12.2020 - 06.2022

Junior Business Analyst

ABB
06.2019 - 08.2025

Office Manager at Customer Service Department

ABB
06.2019 - 12.2020

Bachelor - Law

The Academy of Public Administration

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FIDAN OJAGGULIYEVA