Summary
Overview
Work History
Education
Skills
Certification
<Enter your own>
Awards
Timeline
Generic

Fidan Valiyeva

Baku

Summary

Senior Business Analyst with a proven track record at ABB, excelling in process optimization and customer journey enhancement. Skilled in Agile methodologies and relationship building, I effectively translate business needs into actionable IT specifications, driving operational efficiency and delivering impactful solutions. Committed to mentoring teams and fostering collaboration for sustained success.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Business Analyst in Digital Cash Loan team

ABB
Baku
05.2023 - Current
  • Working as a member of the Digital Cash Loan team, responsible for overseeing development processes and related IT systems
  • Analysing and mapping existing business processes and end-to-end (E2E) digital customer journey
  • Identifying process gaps and improvement opportunities to enhance customer experience and operational efficiency
  • Collaborating with senior management to gather, understand, and prioritise business needs and strategic objectives
  • Translating business requirements into detailed IT specifications and functional documentation for development teams
  • Preparing and validating Business Requirements Documents and User Stories for new product features and enhancements
  • Creating and maintaining comprehensive API documentation for seamless integration between internal systems and third-party platforms

Dedicated Business Analyst for Non-State Support Products

PASHA Life Insurance
12.2020 - 05.2023
  • Translating business needs to IT requirements
  • Analysing and mapping of existing business processes and customer joining processes
  • Identify improvement areas
  • Refinement and prioritization of product backlogs considering consumer requirements
  • Testing of developed processes
  • Eort-impact and cost-benefit evaluation of processes

Business Analysts Chapter LEAD

PASHA Life Insurance
Baku
12.2020 - 05.2023
  • Propelling and organizing professional development of BAs
  • Ensuring common acknowledgement of learnt lessons from failures and advising corrective actions based on personal experience and practice
  • Sharing recently accepted strategies and diverting towards company integrity
  • Leading weekly backlog discussions and knowledge sharing between BAs
  • Planning of analysts management based on squad arrangement

Senior Business Analyst in Business Process Management department

PASHA Life Insurance
04.2020 - 12.2020
  • Identify improvement areas
  • Bridging business needs and IT tools
  • Writing the TOR of the projects
  • Preparing Visio drawings of business processes
  • Testing of developed processes

Business Analyst in Business Process Management department

PASHA Life Insurance
07.2018 - 04.2020
  • Identify improvement areas
  • Bridging business needs and IT tools
  • Preparing Visio drawings of business processes
  • Testing of developed processes

Business Analyst of Process Automation Projects

AZERSUN
01.2016 - 07.2018
  • Identify improvement areas in procurement, logistics, sales, production and accounting processes
  • Bridging business needs and IT tools for aforementioned processes
  • Preparing Visio drawings of business processes
  • Testing of developed processes
  • Customer support for 'eBA' program

Business Analyst of HR Projects Automation

AZERSUN
01.2014 - 01.2016
  • Identify improvement areas in HR processes
  • Bridging business needs and IT tools for aforementioned processes
  • Preparing Visio drawings of business processes
  • Testing of developed processes

Junior Business Analyst in SAP Projects

AZERSUN
01.2011 - 01.2014
  • Preparing Visio drawings for SAP project processes

Education

Accounting -

Azerbaijan State University of Economics
01.2010

Skills

  • Leadership
  • Agile
  • Scrum
  • MS Azure
  • Jira
  • Sharepoint
  • Multitasking
  • Decisiveness
  • Integrity
  • Relationship building
  • Mentoring
  • Troubleshooting
  • Negotiation
  • Process risks identification
  • MS Office
  • Teamwork

Certification

  • Professional Scrum Master 1
  • PRODDUCT OWNER GOAT
  • ENGLISH
  • EXCEL
  • BUSINESS MANAGEMENT SCHOOL
  • AZERSUN EGITIM BELGESI

<Enter your own>

Title: Business Analyst

Awards

Best employee of the month, 2020-08-01, Name of the institution that issued/awarded it

Timeline

Senior Business Analyst in Digital Cash Loan team

ABB
05.2023 - Current

Dedicated Business Analyst for Non-State Support Products

PASHA Life Insurance
12.2020 - 05.2023

Business Analysts Chapter LEAD

PASHA Life Insurance
12.2020 - 05.2023

Senior Business Analyst in Business Process Management department

PASHA Life Insurance
04.2020 - 12.2020

Business Analyst in Business Process Management department

PASHA Life Insurance
07.2018 - 04.2020

Business Analyst of Process Automation Projects

AZERSUN
01.2016 - 07.2018

Business Analyst of HR Projects Automation

AZERSUN
01.2014 - 01.2016

Junior Business Analyst in SAP Projects

AZERSUN
01.2011 - 01.2014

Accounting -

Azerbaijan State University of Economics

Similar Profiles

CREATE PROFILE
Fidan Valiyeva