Fidan Karimli

• Operation division / Private and Retail Banking Department

- Identified the needs of customers promptly and efficiently.

- Selling the bank's products and services.
- Assisted in developing strategies to increase customer satisfaction levels.
- Worked with cross-functional teams to achieve goals.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

- Verified amounts and integrity of every check or funds transfer.

- Resolved problems or discrepancies concerning customers' accounts.

- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.

• Operation division / Private and Retail Banking Department

- Engaged in conversation with customers to understand their needs, resolve issues, and answer product questions.

- Promoted available products and services to customers during service, account management and order calls.

- Updated databases with new and modified customer data.

- Verified amounts and integrity of every check or funds transfer.

- Resolved problems or discrepancies concerning customers' accounts.

- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.

• Customer Request Management Team / Virtual Support Department.

- Assisted in creating bank cards and completing paperwork for them.

- Organized and maintained filing for documents.

- Established telephone contact with customers to complete bank-related documents.

- Organized archiving and grouping of internal bank documents.

- Analyzing the company's activities and implementing an action plan related to areas that need improvement

- To deal with a wide range of activities, including market analysis and organization of business events related to the diplomatic and economic relations between Italy and Azerbaijan

- Participating in preparing and development of online newsletter for the Chamber

- Responsible for answer and direct incoming calls to appropriate individuals during internship program

- Translating political, economic, and cultural texts between Italian and Azerbaijani languages.

- Involve in planning and organization of different events of Embassy

- Support in organizing all activities, various events and meetings

- Translator in various events such as educational, arts and cultural exchange, exhibition

- Oversee the daily operations of the exchange programs through all stages of the study abroad process.

- Promote student mobility, and maintain exchange program contracts.

- Research, planning, and implementing new education abroad programs.