Fiona White
Phoenix
Summary
As a customer service professional, I bring valuable experience in addressing and resolving customer issues effectively. I am known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Prosper
09.2024 - 06.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Patient Care Technician
Serenity Mental Health
08.2022 - 10.2023
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Collected and documented patient information to aid in accurate medical record keeping.
Customer Service Sales Representative
Bennett And Porter Insurance Services
10.2018 - 01.2020
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Education
Associate of Science - Business Marketing
Maricopa Community Colleges, Paradise Valley Community College
Phoenix, AZHigh School Diploma -
Pinnacle High School
Phoenix, AZSkills
- Customer service
- Active listening
- Critical thinking
- Product sales
- Administrative support
- Customer relationship management (CRM)
Timeline
Customer Service Representative
Prosper
09.2024 - 06.2025
Patient Care Technician
Serenity Mental Health
08.2022 - 10.2023
Customer Service Sales Representative
Bennett And Porter Insurance Services
10.2018 - 01.2020
Associate of Science - Business Marketing
Maricopa Community Colleges, Paradise Valley Community College
High School Diploma -
Pinnacle High School
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