Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fiona White

Phoenix

Summary

As a customer service professional, I bring valuable experience in addressing and resolving customer issues effectively. I am known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Prosper
09.2024 - 06.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Patient Care Technician

Serenity Mental Health
08.2022 - 10.2023
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
  • Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
  • Collected and documented patient information to aid in accurate medical record keeping.

Customer Service Sales Representative

Bennett And Porter Insurance Services
10.2018 - 01.2020
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.

Education

Associate of Science - Business Marketing

Maricopa Community Colleges, Paradise Valley Community College
Phoenix, AZ

High School Diploma -

Pinnacle High School
Phoenix, AZ

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Product sales
  • Administrative support
  • Customer relationship management (CRM)

Timeline

Customer Service Representative

Prosper
09.2024 - 06.2025

Patient Care Technician

Serenity Mental Health
08.2022 - 10.2023

Customer Service Sales Representative

Bennett And Porter Insurance Services
10.2018 - 01.2020

Associate of Science - Business Marketing

Maricopa Community Colleges, Paradise Valley Community College

High School Diploma -

Pinnacle High School
Fiona White