Hi, I’m
Firuza Abdulhalimova
Baku
Summary
Forward-thinking Senior Specialist equipped with advanced operational and technical knowledge of Card Systems. Proven problem-solver competent in navigating complex situations. Manages assignments, schedules and projects with organized and detail-oriented mindset.
Overview
7
years of professional experience
1
Certification
Work History
PASHA Bank OJSC
Senior Specialist
05.2025 - Current
Job overview
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Managed process optimization for reducing hours of work.
- Negotiated contracts with vendors for card delivery team.
- Confirming daily operations.
PASHA Bank OJSC
Specialist
05.2023 - 05.2025
Job overview
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Embossing and encrypting daily files for card print. Opening employer codes for salary uploading.
PASHA Bank OJSC
Junior Specialist
01.2022 - 05.2023
Job overview
- Managed card operations systems, opened cards and accounts for clients.
- Established clear performance metrics for team members.
- Sending urgent cards information for card embossing and delivery to clients. Gathering documents,
- Evaluated customer needs and feedback to drive product and service improvements.
PASHA Bank OJSC
Coordinator
01.2021 - 03.2022
Job overview
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Managed vendor relationships to secure best quality of services and products for card delivery.
PASHA Bank OJSC
Assistant
12.2018 - 12.2020
Job overview
- Contributed to a positive work environment with strong personal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations and card operations.
Education
Code AcademyBaku, Azerbaijan
No Degree from Graphic Design
07-2023
Azerbaijan State University of EconomicsBaku, Azerbaijan
Bachelor of Science from Engineering
07-2016
Skills
- Customer relations
- Process optimization
- Analytical thinking
- Team performance improvement
Certification
- AML, PASHA Bank - Training
- Information Security, PASHA Bank - Training
- IELTS - 6.5
- GMAT - 390
Languages
English
Upper intermediate (B2)
Russian
Bilingual or Proficient (C2)
Timeline
Senior Specialist
PASHA Bank OJSC
05.2025 - Current
Specialist
PASHA Bank OJSC
05.2023 - 05.2025
Junior Specialist
PASHA Bank OJSC
01.2022 - 05.2023
Coordinator
PASHA Bank OJSC
01.2021 - 03.2022
Assistant
PASHA Bank OJSC
12.2018 - 12.2020
Code Academy
No Degree from Graphic Design
Azerbaijan State University of Economics
Bachelor of Science from Engineering
Similar Profiles
Samira BaghirovaSamira Baghirova
Jr. Credit Risk Underwriter at PASHA Bank OJSCJr. Credit Risk Underwriter at PASHA Bank OJSC
AYGUL YUSIFZADEAYGUL YUSIFZADE
Procurement Specialist at PASHA Bank OJSCProcurement Specialist at PASHA Bank OJSC
Bahman OrujovBahman Orujov
Tribe Lead - Payments, Cash Management&Fintech at PASHA Bank OJSCTribe Lead - Payments, Cash Management&Fintech at PASHA Bank OJSC
Elvin AliyevElvin Aliyev
ICSS (Integrated Control/Safety System) Specialist at Socar PolymerICSS (Integrated Control/Safety System) Specialist at Socar Polymer
Vusala GurbanovaVusala Gurbanova
QA Engineer at PASHA Insurance OJSCQA Engineer at PASHA Insurance OJSC