Firuza Alizada
Moscow, Russia
Summary
Dynamic and detail-oriented professional with extensive experience in customer service. Proven ability to enhance guest satisfaction through effective communication and organizational skills. Adept at managing restaurant operations and resolving conflicts, ensuring a welcoming atmosphere while maintaining high standards of cleanliness and service.
Overview
8
8
years of professional experience
Work History
Restaurant Waitress
Sakhalin
Moscow, Russia
06.2023 - Current
- Serving guests in accordance with service standards.
- Preparing the dining area for the opening and closing of shifts.
- Working with iiko and using the terminal for guest billing.
- Setting tables according to the restaurant's established standards
- Maintaining cleanliness and order in the workplace
- Advising restaurant guests on the features of dishes and beverages
- Creating a cozy and welcoming atmosphere
Restaurant Waitress
Zafferano/ Forto Bello/ Edoko
Moscow, Russia
10.2022 - 04.2023
- Preparing the dining area for the opening and closing of the restaurant.
- Greeting and serving guests.
- Working with R-Keeper 7 and using the terminal for guest billing.
- Setting tables according to the restaurant's established standards.
- Maintaining cleanliness and order in the workplace.
- Advising restaurant guests on the features of dishes and beverages.
- Creating a cozy and welcoming atmosphere.
Welcome Center Representative
Eventoc (European Youth Olympic Festival)
Baku, Azerbaijan
05.2019 - 07.2019
- Provide a friendly, welcoming attitude as the first point of contact for many athletes arriving at the 4th Islamic Games, Baku, 2017.
- Support movement into AVL via the welcome center, providing wayfinding and directions where necessary.
- Keep track of arrivals and departures through the online AAD system.
- Coordinate with Coordination, Accreditation, Arrival, and Departures to ensure smooth check-in and check-out of the teams, as well as other residents.
- Respond to incidents and major customer complaints.
Supervisor
PAUL Azerbaijan
Baku, Azerbaijan
11.2018 - 05.2019
- Organization and control of the work shift for restaurant staff.
- Monitoring compliance with guest service standards and sanitation regulations.
- Participation in inventory checks.
- Resolving current issues and conflict situations.
- Managing the restaurant's documentation.
Salesperson-Cashier.
PAUL Azerbaijan
Baku, Azerbaijan
05.2018 - 10.2018
- Receiving and displaying goods in the sales area.
- Advising customers about products and promotions.
- Checking the availability and relevance of price tags on products.
- Monitoring expiration dates, removing expired goods from sale.
- Participating in inventory checks.
Salesperson-Cashier
Sinteks LLC / Dalloyau
Baku, Azerbaijan
11.2016 - 12.2017
- Receiving and displaying goods in the sales area.
- Advising customers on products and promotions.
- Checking expiration dates, and removing expired products from sale.
- Serving customers at the cash register.
- Participating in inventory checks.
- Maintaining cleanliness in the hall, and ensuring the proper condition of tableware.
Education
Bachelor's Degree - Commerce
Azerbaijan State Economic University
Baku, Azerbaijan01.2018
Skills
- Customer service
- Punctuality
- Organizational skills
- Responsibility
- Attention to detail
- Ability to make independent decisions
- Stress resistance
Languages
- Russian – fluent
- Azerbaijani – native
- English – independent user
- Turkish – fluent
Personal Information
Date of Birth: 10/21/95
Timeline
Restaurant Waitress
Sakhalin
06.2023 - Current
Restaurant Waitress
Zafferano/ Forto Bello/ Edoko
10.2022 - 04.2023
Welcome Center Representative
Eventoc (European Youth Olympic Festival)
05.2019 - 07.2019
Supervisor
PAUL Azerbaijan
11.2018 - 05.2019
Salesperson-Cashier.
PAUL Azerbaijan
05.2018 - 10.2018
Salesperson-Cashier
Sinteks LLC / Dalloyau
11.2016 - 12.2017
Bachelor's Degree - Commerce
Azerbaijan State Economic University
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