Firuza Huseynova

-Delivered exceptional customer service, resolving inquiries and issues related to purchases, orders, and returns, resulting in improved customer satisfaction.
-Processed returns and exchanges efficiently, ensuring compliance with company policies.
-Managed daily store operations, including stock monitoring, product placement, and maintaining high service standards.
- Operated cash registers with accuracy, processing payments, discounts, and refunds while maintaining balanced registers.
-Oversaw financial tasks, including petty cash handling, invoice processing, and reconciliation of daily transactions.
- Trained and supported new team members, ensuring adherence to company processes and standards.
-Conducted inventory counts and addressed discrepancies, ensuring accurate reporting.
- Ensured compliance with safety, health, and company policies, including tax and regulatory requirements.

Achievements:
- Successfully reduced inventory discrepancies by improving stock control processes.
-Played a key role in achieving financial targets through efficient cost management and adherence to budget guidelines.
- Contributed to a 15% increase in sales through effective merchandising and customer engagement strategies.

-Business Launch and Development: Successfully launched a business from the ground up as part of a team, achieving a 30% revenue growth in the first year through strategic marketing and customer acquisition.
-Financial Management and Budgeting: Managed business finances, creating monthly budgets, tracking expenses, and increasing profitability by 18% by optimizing cash flow and cutting unnecessary costs.
-Adapted to Market Trends: Conducted market research to stay ahead of industry trends, allowing the business to pivot offerings and launch new services that generated a 15% boost in sales.
-Sales Growth: Increased sales by 35% through effective upselling and cross-selling techniques, as well as expanding the customer base through local partnerships.

-Improved Guest Satisfaction: Led a team of 50+ guest services agents, ensuring exceptional service delivery, which resulted in a 35% increase in guest satisfaction scores as measured by post-visit surveys.
-Conflict Resolution and Problem Solving: Managed and resolved guest complaints and concerns, successfully turning 95% of negative experiences into positive ones, leading to a 10% improvement in overall guest retention.
-Cross-Departmental Collaboration: Coordinated with housekeeping, maintenance, and management teams to ensure guest needs were met promptly, contributing to a 10% increase in operational efficiency.
-Managed Daily Operations: Oversaw day-to-day guest services operations, ensuring compliance with company policies and quality standards, consistently meeting or exceeding operational goals.
-Utilized Data to Enhance Service: Analyzed guest feedback and operational data to identify areas for improvement, driving targeted initiatives that improved guest satisfaction metrics by 10%.

-Competitor Analysis: Conducted detailed competitor analysis, uncovering valuable insights that led to the refinement of SEO tactics and a 18% improvement in search rankings compared to competitors.
-Enhanced Keyword Strategy: Conducted comprehensive keyword research, optimizing over 100 pages for high-value search terms, contributing to a 15% growth in search engine visibility.