Firuza Mirzayeva
Baku
Summary
Dynamic Telesales Specialist, excelling in relationship building and professional communication. Mastered the art of persuasion to enhance customer engagement and drive results, demonstrating adaptability and a goal-oriented approach. Achieved significant lead generation through effective negotiation skills and teamwork, ensuring customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Telesales Specialist
Competo LLC ( Pasha Group )
01.2023 - Current
- Adapted communication style based on customer demographics, creating an engaging experience that catered to individual preferences.
- Built strong rapport with clients by identifying their needs and providing tailored solutions.
- Built relationships with customers using strong persuasion and active listening skills.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Asked pertinent questions to understand customer requirements.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Provided information about available products and services, membership details, and purchase advantages.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
Education
International Relations
The Academy of Public Administration (DIA)
07.2027
Skills
- Goal-Oriented
- Professional Communication
- Relationship Building
- Stress Tolerance
- Negotiation and Persuasion
- Teamwork and Collaboration
- Multitasking Abilities
- Adaptability and Flexibility
Languages
Azerbaijani
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Telesales Specialist
Competo LLC ( Pasha Group )
01.2023 - Current
International Relations
The Academy of Public Administration (DIA)
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