Flora Toki
Casa Grande
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Customer Service Professional
Pinal County
05.2016 - 01.2024
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Streamlined call center operations for improved efficiency and reduced wait times.
- Maintained high-quality service standards by adhering to company policies and procedures.
- Increased customer loyalty with personalized support and assistance in selecting suitable products or services.
- Recorded and filed public documents into the Pinal County acclaim system.
- Collaborated with cross-functional teams to resolve complex customer issues, fostering a positive work environment.
- Deputy Recording Clerck
Banking Specialist
First American Credit Union
08.2015 - 05.2016
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Streamlined loan application processes for faster approvals and quicker fund disbursements.
- Reduced processing errors by implementing strict quality control measures in daily operations.
- Maintained excellent client relations, resulting in increased referrals and repeat business.
- Developed comprehensive strategies for business growth, targeting both existing customers and new market segments.
Lead Bank Teller Supervisor
JB Morgan Chase Bank
01.2005 - 08.2015
- Increased customer satisfaction by providing efficient and accurate transaction processing.
- Streamlined teller operations for improved efficiency and reduced wait times.
- Enhanced client relationships with personalized service and tailored banking solutions.
- Reduced errors and discrepancies, ensuring all transactions were accurately recorded and reported.
- Led team of tellers to exceed sales goals through cross-selling products and services.
- Coordinated with management to develop strategies for improving branch performance.
- Improved operational efficiencies by identifying areas for process improvement and implementing changes as needed.
- Oversaw teller staff scheduling to maintain appropriate coverage during business hours.
- Enforced compliance with bank regulations and policies to reduce financial risks.
Education
Associate of Applied Science - Basic College Introduction Courses
Central Arizona College
Coolidge, AZ05.2010
High School Diploma -
Pinnacle High School
Casa Grande, AZ06.2004
Skills
- Customer service excellence
- Sales expertise
- Quality Assurance
- CRM Software
- Complaint resolution
- Information Security
- Data Entry
- Product Sales
- Quality Control
- Administrative Support
- Client Relations
- Bilingual
- Microsoft Excel
- Customer Service
- Deputy Recording Clerk
Languages
Spanish
Full Professional
Timeline
Customer Service Professional
Pinal County
05.2016 - 01.2024
Banking Specialist
First American Credit Union
08.2015 - 05.2016
Lead Bank Teller Supervisor
JB Morgan Chase Bank
01.2005 - 08.2015
Associate of Applied Science - Basic College Introduction Courses
Central Arizona College
High School Diploma -
Pinnacle High School
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