Florena Nelson
Phoenix
Summary
Accomplished Certified Nursing Assistant with expertise in patient care and EHR management at Phoenix Indian Medical Center. Enhanced patient relations and safety compliance through effective communication and infection control procedures. Proven ability to implement care plans and assist in medical procedures, ensuring optimal health outcomes. Recognized for maintaining confidentiality and improving operational efficiency by 20%.
Overview
19
19
years of professional experience
Work History
Certified Nursing Assistant
Phoenix Indian Medical Center
06.2006 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff, make appointments
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared/labeled lab specimens, urine dips, pregnancy test
- Delivered individualized patient care by recording vital signs, in EHR
- Assist Doctors with exams, procedures such as Pap, IUD insertion/removal, Nexplanon insertion/removal, Colposcopy, Leep procedure.
Behavioral Health Paraprofessional
Dita Bell
06.2023 - 02.2024
- Developed intervention plans based on established guidelines and individual needs.
- Improved behaviors through modeling, role-playing and other effective strategies.
- Maintained records of ongoing assessments and documentation of updates.
- Mediated conflicts through structured sessions.
- Developed and maintained courteous and effective working relationships.
- Demonstrated leadership skills in managing projects from concept to completion.
Education
No Degree - Medical Assistant
Arizona College of Allied Health
Glendale, AZ05-2021
Associate of Applied Science - Certified Nursing Assistant
Northland Pioneer College
Winslow05-2000
High School Diploma -
Winslow High School
Winslow, AZ05-1992
Skills
- Care plan implementation
- Transporting patients
- Infection control procedures
- Vital sign recording
- Vital signs and examinations
- Maintaining confidentiality
- Health screening coordination
- Electronic health records
- Patient relations
- HIPAA compliance
- Sterilization techniques
- Documentation expert
- Medical records confidentiality
- Procedure assistance
- EHR
- Inventory and supply management
- Patient education
- Patient documentation
- Telephone etiquette
- Patient scheduling
- Safety compliance
- Basic life support
- Multitasking and organization
- Verbal and written communication
- Specimens collection
Timeline
Behavioral Health Paraprofessional
Dita Bell
06.2023 - 02.2024
Certified Nursing Assistant
Phoenix Indian Medical Center
06.2006 - Current
No Degree - Medical Assistant
Arizona College of Allied Health
Associate of Applied Science - Certified Nursing Assistant
Northland Pioneer College
High School Diploma -
Winslow High School
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