POS Operation
FOTSO IRINE NJOMI
Waitress
Abu Dhabi
Summary
Motivated Waitress with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Waitress
WDC Aparthotel
03.2020 - 04.2024
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
04.2001 -
Skills
Safe Food Handling
Order Accuracy
Customer Service
Dining area maintenance
Food station setup
Allergy awareness
Upselling
Food Running
Software
Microsoft Word
Microsoft Excel
Timeline
Waitress - WDC Aparthotel
03.2020 - 04.2024
GHS - High School Diploma,
04.2001 -