Summary
Overview
Work History
Education
Skills
Timeline
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Fouzia Hassan

Glendale,AZ

Summary

Open-minded Cake Decorator specializing in creating high-quality and delicious edible masterpieces. Quick learner and active listener. Production-driven professional focused on achieving perfection in each creation. Proficient in various baking and decorating techniques.

Overview

12
12
years of professional experience

Work History

Home Baker

Hokey Pokey Bakery
06.2014 - Current
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Produced consistently high-quality baked goods for customers.
  • Precisely arranged display cases throughout workday to highlight finished products.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.

Administrative Assistant

HRBTech Solutions
11.2015 - 08.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Performed research to collect and record industry data.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Customer Care Representative

Scotia Bank
09.2014 - 10.2015
  • Delivered exceptional customer service by assisting clients in person, over the phone, and via email, ensuring timely resolution of inquiries and concerns.
  • Accurately processed checks, deposits, withdrawals, and other financial transactions while adhering to compliance standards.
  • Handled fund transfers between accounts and managed automatic distribution forms with precision and attention to detail.
  • Recorded daily transactions, reconciled amounts received, and prepared detailed financial reports for management review.
  • Executed member requests by performing transactions efficiently and in alignment with bank policies and procedures.
  • Redeemed U.S. Savings Bonds, balanced ATM transactions, and ensured accuracy in cash management processes.
  • Operated online teller terminals to process client transactions securely and maintain up-to-date account records.

Cashier

Rabba Fine Foods
05.2013 - 09.2014
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

Bachelor in Business Administration - Marketing

Iqra University
Islamabad, Pakistan
06-2008

Skills

  • Cake decorating
  • Baking
  • Menu planning
  • Recipe development
  • Order fulfillment
  • Pastry preparation
  • Cake personalization
  • Ingredient measuring
  • Baking techniques

Timeline

Administrative Assistant

HRBTech Solutions
11.2015 - 08.2017

Customer Care Representative

Scotia Bank
09.2014 - 10.2015

Home Baker

Hokey Pokey Bakery
06.2014 - Current

Cashier

Rabba Fine Foods
05.2013 - 09.2014

Bachelor in Business Administration - Marketing

Iqra University
Fouzia Hassan