Fouzia Hassan
Glendale,AZ
Summary
Open-minded Cake Decorator specializing in creating high-quality and delicious edible masterpieces. Quick learner and active listener. Production-driven professional focused on achieving perfection in each creation. Proficient in various baking and decorating techniques.
Overview
12
12
years of professional experience
Work History
Home Baker
Hokey Pokey Bakery
06.2014 - Current
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Produced consistently high-quality baked goods for customers.
- Precisely arranged display cases throughout workday to highlight finished products.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
Administrative Assistant
HRBTech Solutions
11.2015 - 08.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Performed research to collect and record industry data.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Customer Care Representative
Scotia Bank
09.2014 - 10.2015
- Delivered exceptional customer service by assisting clients in person, over the phone, and via email, ensuring timely resolution of inquiries and concerns.
- Accurately processed checks, deposits, withdrawals, and other financial transactions while adhering to compliance standards.
- Handled fund transfers between accounts and managed automatic distribution forms with precision and attention to detail.
- Recorded daily transactions, reconciled amounts received, and prepared detailed financial reports for management review.
- Executed member requests by performing transactions efficiently and in alignment with bank policies and procedures.
- Redeemed U.S. Savings Bonds, balanced ATM transactions, and ensured accuracy in cash management processes.
- Operated online teller terminals to process client transactions securely and maintain up-to-date account records.
Cashier
Rabba Fine Foods
05.2013 - 09.2014
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Bachelor in Business Administration - Marketing
Iqra University
Islamabad, Pakistan06-2008
Skills
- Cake decorating
- Baking
- Menu planning
- Recipe development
- Order fulfillment
- Pastry preparation
- Cake personalization
- Ingredient measuring
- Baking techniques
Timeline
Administrative Assistant
HRBTech Solutions
11.2015 - 08.2017
Customer Care Representative
Scotia Bank
09.2014 - 10.2015
Home Baker
Hokey Pokey Bakery
06.2014 - Current
Cashier
Rabba Fine Foods
05.2013 - 09.2014
Bachelor in Business Administration - Marketing
Iqra University
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