Şəfəq ALLAHVERDİYEVA
Baku
Summary
Experienced in consulting with customers and other stakeholders to gather requirements, define scopes and set project plans. Capability of managing complex, high-visibility technical projects. Effective at technical support, inventory management and customer relationship development.
Overview
6
6
years of professional experience
Work History
IT Project Manager\ Business Analyst
Do İ.T. LLC
11.2023 - Current
- Lead and manage Electronic Document Management (ESD) projects from initiation to completion.
- Develop, plan, and oversee project timelines, ensuring on-time delivery and successful execution.
- Provide regular project status reports to stakeholders, maintaining clear, and transparent communication.
- Assign tasks and coordinate efforts between technical and analytical teams to achieve project goals.
- Conduct business analysis meetings with clients, gathering requirements.
- Prepare, review, and validate technical documentation, including technical specifications and process flowcharts.
- Develop and verify user acceptance testing (UAT) scenarios to ensure alignment with business requirements.
- Identify potential risks and implement mitigation strategies to maintain project progress. an, etc..
Project Manager
Prosper LLC
01.2023 - 11.2023
- Analyze and document business processes, ensuring operational efficiency.
- Collect and segment database information to support project objectives.
- Manage project budgeting and maintain cost control.
- Develop and oversee comprehensive project plans to meet deadlines.
- Lead and coordinate project teams, ensuring alignment with goals.
- Prepare and deliver regular reports to stakeholders.
- Define targets, and set clear priorities for project execution.
- Create and present project proposals and presentations to stakeholders. an, etc.
System Administrator
Odlar Yurdu Sığorta Brokeri LLC
11.2020 - 11.2023
- Developed CRM systems using Python, ensuring functionality and efficiency.
- Resolved internal system issues, maintaining operational continuity.
- Worked with GSM modules to support communication processes.
- Managed IP telephony configurations and operations.
- Provided technical support for websites and mobile applications.
- Supported system integrations, ensuring seamless connectivity.
- Developed and deployed Telegram bots for business operations.
Help Desk Technician
Odlar Yurdu Sığorta Brokeri LLC
06.2019 - 11.2020
Education
Bachelor -
Atatürk University, Open Education Faculty (AÖF)
Skills
- Technical writing (specs, test cases, UML, BPMN)
- Visio, FigmJam, MS Office, MS Project, CRM
- Trello, Jira, Bitrix24, OmniDesk, Service Desk
- Root-cause analysis, software testing
- IT infrastructure, information security
- API integrations, SQL (basics)
- Agile, Scrum, cross-functional leadership
Languages
Azerbaijan
First Language
Russian
Proficient (C2)
C2
English
Intermediate (B1)
B1
Timeline
IT Project Manager\ Business Analyst
Do İ.T. LLC
11.2023 - Current
Project Manager
Prosper LLC
01.2023 - 11.2023
System Administrator
Odlar Yurdu Sığorta Brokeri LLC
11.2020 - 11.2023
Help Desk Technician
Odlar Yurdu Sığorta Brokeri LLC
06.2019 - 11.2020
Bachelor -
Atatürk University, Open Education Faculty (AÖF)
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