Summary
Overview
Work History
Education
Skills
Languages
Websites
Timeline
Generic

Şəfəq ALLAHVERDİYEVA

Baku

Summary

Experienced in consulting with customers and other stakeholders to gather requirements, define scopes and set project plans. Capability of managing complex, high-visibility technical projects. Effective at technical support, inventory management and customer relationship development.

Overview

6
6
years of professional experience

Work History

IT Project Manager\ Business Analyst

Do İ.T. LLC
11.2023 - Current
  • Lead and manage Electronic Document Management (ESD) projects from initiation to completion.
  • Develop, plan, and oversee project timelines, ensuring on-time delivery and successful execution.
  • Provide regular project status reports to stakeholders, maintaining clear, and transparent communication.
  • Assign tasks and coordinate efforts between technical and analytical teams to achieve project goals.
  • Conduct business analysis meetings with clients, gathering requirements.
  • Prepare, review, and validate technical documentation, including technical specifications and process flowcharts.
  • Develop and verify user acceptance testing (UAT) scenarios to ensure alignment with business requirements.
  • Identify potential risks and implement mitigation strategies to maintain project progress. an, etc..

Project Manager

Prosper LLC
01.2023 - 11.2023
  • Analyze and document business processes, ensuring operational efficiency.
  • Collect and segment database information to support project objectives.
  • Manage project budgeting and maintain cost control.
  • Develop and oversee comprehensive project plans to meet deadlines.
  • Lead and coordinate project teams, ensuring alignment with goals.
  • Prepare and deliver regular reports to stakeholders.
  • Define targets, and set clear priorities for project execution.
  • Create and present project proposals and presentations to stakeholders. an, etc.

System Administrator

Odlar Yurdu Sığorta Brokeri LLC
11.2020 - 11.2023
  • Developed CRM systems using Python, ensuring functionality and efficiency.
  • Resolved internal system issues, maintaining operational continuity.
  • Worked with GSM modules to support communication processes.
  • Managed IP telephony configurations and operations.
  • Provided technical support for websites and mobile applications.
  • Supported system integrations, ensuring seamless connectivity.
  • Developed and deployed Telegram bots for business operations.

Help Desk Technician

Odlar Yurdu Sığorta Brokeri LLC
06.2019 - 11.2020

Education

Bachelor -

Atatürk University, Open Education Faculty (AÖF)

Skills

  • Technical writing (specs, test cases, UML, BPMN)
  • Visio, FigmJam, MS Office, MS Project, CRM
  • Trello, Jira, Bitrix24, OmniDesk, Service Desk
  • Root-cause analysis, software testing
  • IT infrastructure, information security
  • API integrations, SQL (basics)
  • Agile, Scrum, cross-functional leadership

Languages

Azerbaijan
First Language
Russian
Proficient (C2)
C2
English
Intermediate (B1)
B1

Timeline

IT Project Manager\ Business Analyst

Do İ.T. LLC
11.2023 - Current

Project Manager

Prosper LLC
01.2023 - 11.2023

System Administrator

Odlar Yurdu Sığorta Brokeri LLC
11.2020 - 11.2023

Help Desk Technician

Odlar Yurdu Sığorta Brokeri LLC
06.2019 - 11.2020

Bachelor -

Atatürk University, Open Education Faculty (AÖF)
Şəfəq ALLAHVERDİYEVA