Summary
Overview
Work History
Education
Skills
Timeline
Generic

FRANCES FERNANDEZ

Phoenix

Summary

Hard-working professional with 16+ years of experience and a proven knowledge of customer communications, customer satisfaction, and records management. Aiming to leverage my skills to successfully fill the Customer Success Specialist-Credit Card role at your company.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

MTM Inc
Phoenix, AZ
07.2018 - 06.2026
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Schedule appointments for clients
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Client contact information, or other important field entries.
  • Mailing applications out to clients

Customer Service Representative

Care Evaluators
Phoenix, AZ
09.2017 - 07.2018
  • Handle Emails
  • Assisted client to schedule appointments

Customer Service Representative

MV Transportation
Phoenix, AZ
03.2005 - 09.2017
  • File and maintain records.
  • Schedule appointments and maintain and update appointment calendars.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.

Education

High School Diploma - undefined

North High School
Phoenix, AZ
05.1997

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Computer proficiency
  • Call center operations
  • Microsoft outlook
  • Scheduling
  • Follow-up skills

Timeline

Customer Service Representative

MTM Inc
07.2018 - 06.2026

Customer Service Representative

Care Evaluators
09.2017 - 07.2018

Customer Service Representative

MV Transportation
03.2005 - 09.2017

High School Diploma - undefined

North High School
FRANCES FERNANDEZ