Frances Navarro
Yuma
Summary
Transitioning from high-performance sales environment where skills in strategic planning, client engagement, and revenue growth were developed. Demonstrated ability to lead diverse teams, create innovative solutions, and drive business success. Seeking to apply these transferable skills to new and challenging field.
Overview
29
29
years of professional experience
Work History
Director of Sales
Quechan Casino Resort
05.2017 - Current
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed team of sales representatives, providing guidance, coaching and support.
- Built relationships with customers and community to establish long-term business growth.
Hotel Sales Manager
Quechan Casino Resort
01.2012 - 05.2017
- Spearheaded training initiatives for junior sales staff members, fostering professional development and improving overall team performance.
- Mentored new hires and provided ongoing support to ensure their success within the sales team.
- Increased hotel bookings by developing and implementing strategic sales plans targeting various market segments.
- Implemented effective tracking systems for leads, allowing for better follow-up and increased closure rates.
Poker Manager
Quechan Casino Resort
01.2009 - 01.2012
- Maintained a high level of customer satisfaction by promptly addressing concerns and providing exceptional service.
- Collaborated with marketing teams to develop promotional strategies aimed at attracting new players to the poker room, contributing to sustained growth in attendance figures over time.
- Facilitated prompt resolution of disputes between players, ensuring fair outcomes in accordance with established rules and regulations.
- Increased revenue generation through skillful management of waitlists, prioritizing seating arrangements based on player demand and table availability.
Poker Dealer
Paradise Casinos
08.2006 - 01.2009
- Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
- Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
- Enforced casino rules and regulations, promoting fair play among customers.
- Maintained a high level of concentration while multitasking in a fast-paced environment, ensuring seamless gameplay for patrons.
Poker Supervisor
Paradise Casinos
11.2000 - 03.2006
- Safeguarded casino assets by diligently monitoring game play for signs of cheating or collusion among players.
- Developed comprehensive knowledge of gaming laws and regulations pertaining to the operation of a legal gambling establishment within the United States.
- Championed continuous improvement initiatives within the poker room aimed at enhancing customer experience and driving increased revenue generation.
- Contributed to a positive work environment by fostering strong relationships with team members and maintaining open lines of communication.
Poker Dealer
Paradise Casino
06.1996 - 11.2000
- Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
- Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
- Exceeded customer expectations through friendly interactions while maintaining focus on managing game play.
- Maintained a high level of concentration while multitasking in a fast-paced environment, ensuring seamless gameplay for patrons.
- Improved customer relations by effectively addressing player concerns and resolving disputes promptly.
Education
MBA - Business Administration
Arizona State University
Tempe, AZ06.2026
Bachelor of Science - Hotel, Resort And Restaurant Management
Northern Arizona University
Flagstaff, AZ05.2021
Associate of Science - Hotel, Resort And Restaurant Management
Arizona Western College
Yuma, AZ05.2019
Skills
- Sales training and leadership
- Revenue growth
- Sales funnel management
- Pipeline development
Timeline
Director of Sales
Quechan Casino Resort
05.2017 - Current
Hotel Sales Manager
Quechan Casino Resort
01.2012 - 05.2017
Poker Manager
Quechan Casino Resort
01.2009 - 01.2012
Poker Dealer
Paradise Casinos
08.2006 - 01.2009
Poker Supervisor
Paradise Casinos
11.2000 - 03.2006
Poker Dealer
Paradise Casino
06.1996 - 11.2000
MBA - Business Administration
Arizona State University
Bachelor of Science - Hotel, Resort And Restaurant Management
Northern Arizona University
Associate of Science - Hotel, Resort And Restaurant Management
Arizona Western College
Similar Profiles
Edgar GarciaEdgar Garcia
Slot Technician at Paradise Casino, Quechan Casino ResortSlot Technician at Paradise Casino, Quechan Casino Resort
Nigeria GuytonNigeria Guyton
Cash Cage at Paradise Casino, Quechan Casino ResortCash Cage at Paradise Casino, Quechan Casino Resort
Maria SanchezMaria Sanchez
Prep Cook at Quechan Casino ResortPrep Cook at Quechan Casino Resort