Francesca Catan
Scottsdale
Summary
Diligent server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
9
9
years of professional experience
Work History
Caregiver
Self-Employed
06.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Sales Associate
Harley Davidson Inc
01.2023 - 05.2024
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Conducted detailed market research to remain current on industry trends and competitor activity
Bottle Server
Chauncey Social
03.2022 - 12.2022
- Increased overall sales by upselling premium bottles
- Built strong relationships with returning clientele
- Exhibited exceptional multitasking abilities while managing multiple tables simultaneously
- Assisted in promotional events by engaging customers through social media platforms to boost attendance and revenue.
Server
Hooters
01.2018 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash and card transactions
Receptionist
Massage Envy
04.2016 - 10.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Sold memberships to clients
Hostess/Server
Grimaldi's Pizzeria
10.2015 - 08.2017
- Managed guest seating by coordinating reservations and optimizing table turnover.
- Strengthened teamwork capabilities by collaborating closely with front-of-house and back-of-house staff.
- Increased guest retention with friendly interactions and personalized service.
- Coordinated guest arrivals for smooth seating and enhanced dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Associate of Applied Science - Surgical Technology
Maricopa Community Colleges, Gateway Community College
Phoenix, AZ05-2027
Skills
- Time management
- Guest engagement
- Cash handling
- Exceptional customer service
- High volume dining
- Sales expertise
- Team collaboration
- Food safety practices
- Allergy awareness
- Guest seating
Timeline
Caregiver
Self-Employed
06.2024 - Current
Sales Associate
Harley Davidson Inc
01.2023 - 05.2024
Bottle Server
Chauncey Social
03.2022 - 12.2022
Server
Hooters
01.2018 - 03.2020
Receptionist
Massage Envy
04.2016 - 10.2017
Hostess/Server
Grimaldi's Pizzeria
10.2015 - 08.2017
Associate of Applied Science - Surgical Technology
Maricopa Community Colleges, Gateway Community College
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