Summary
Overview
Work History
Education
Skills
Timeline
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Franceska Tarango

Tucson

Summary

Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.

Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles.

Overview

9
9
years of professional experience

Work History

Inbound Receptionist

Tucson Orthopedic Institute
Tucson
09.2021 - 05.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Outbound Call Center Agent

Coworx Staffing
Tucson Estates
01.2015 - 05.2017
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
  • Conducted outbound calls to engage potential customers and promote services.
  • Delivered product information clearly to assist customer decision-making processes.
  • Handled customer inquiries and resolved issues promptly to enhance satisfaction.
  • Monitored call quality to ensure adherence to company standards and policies.

Education

Diploma -

Canyon Rose
Tucson, AZ

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Appointment scheduling
  • Scheduling
  • Greeting and seating clients
  • Data inputting
  • File management
  • Schedule management
  • Document management
  • Documentation and reporting
  • Typing speed
  • Information protection

Timeline

Inbound Receptionist

Tucson Orthopedic Institute
09.2021 - 05.2024

Outbound Call Center Agent

Coworx Staffing
01.2015 - 05.2017

Diploma -

Canyon Rose

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Franceska Tarango