Francis Pena-Montejao
Tucson
Summary
Proactive leasing professional known for exceptional communication and customer service skills. Experienced in lease management and enhancing tenant relations, ready to leverage expertise to improve leasing operations and tenant retention.
Overview
13
13
years of professional experience
Work History
Leasing Manager
MC Companies
11.2021 - Current
- Managed leasing operations, enhancing tenant relations and ensuring high occupancy rates at Mica Apartments (formally known as The Place at Edgewood). 550 N. Harrison Rd. Tucson, AZ 85748
- Conducted market analysis to set competitive rental rates and optimize leasing agreements.
- Streamlined lease documentation processes, improving compliance and reducing errors.
- Implemented resident retention initiatives, boosting tenant satisfaction and loyalty.
- Collaborated with maintenance teams to address tenant concerns promptly and efficiently.
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Established key relationships with potential leasers and renters.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Explained terms of lease and amounts to be paid to tenants.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Organized and hosted community events, fostering a positive living environment for tenants.
- Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Created and submitted daily reports on leasing activities.
- Coordinated move-in logistics for new residents, easing their transition into their new homes while maintaining a smooth workflow within the office environment.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Engaged with local businesses for partnership opportunities, enriching tenant living experience and community involvement.
- Communicated effectively with owners, residents, and on-site associates.
Turn Key Specialist
520 Turn Key Services
12.2012 - 11.2021
- Mentored junior staff, fostering skill development and improving team performance.
- Managed client relationships, ensuring satisfaction through effective communication and support.
- Followed all company policies and procedures to deliver quality work.
- House keeping, quality control of vacation rental items.
Education
High School Diploma -
Lake View High School
ChicagoNo Degree - General Courses
Harold Washington College
Chicago, ILSkills
- Tenant liaison
- Lease management experience
- Fair housing laws
- Proficiency in Yardi, CRM, Real Page, Meet Elise / Milo
Languages
Spanish
Native or Bilingual
Interests
- Passionate about balancing physical health with mental and emotional wellness
- Music
- Acting and Theater
- Cooking
- Going for walks
Timeline
Leasing Manager
MC Companies
11.2021 - Current
Turn Key Specialist
520 Turn Key Services
12.2012 - 11.2021
High School Diploma -
Lake View High School
No Degree - General Courses
Harold Washington College