Francisco Landers
Laveen
Summary
Results-driven professional with a strong focus on customer satisfaction, conflict resolution, and effective communication. Proven track record in enhancing store operations and mentoring teams to achieve sales goals. Dynamic store manager with extensive experience in team leadership, visual merchandising, and performance analysis. Known for driving operational excellence and implementing strategies that boost customer engagement and sales performance. Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
26
26
years of professional experience
Work History
Store Manager
AutoZone
Phoenix
05.2023 - Current
- Managed daily store operations and ensured high customer service standards.
- Trained and mentored staff on product knowledge and sales techniques.
- Oversaw inventory management and ensured accurate stock levels.
- Developed team schedules to optimize coverage during peak hours.
- Implemented promotional strategies to increase store traffic and sales.
- Conducted regular inspections to maintain store cleanliness and safety standards.
- Resolved customer complaints effectively to enhance overall satisfaction.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Commercial Sales Manager
AutoZone
Phoenix
01.2021 - 05.2023
- Managed commercial sales team to drive revenue growth and client engagement.
- Developed strategic sales plans tailored to market trends and customer needs.
- Conducted market analysis to identify new business opportunities and competitive threats.
- Built relationships with key clients to foster long-term partnerships and loyalty.
- Collaborated with marketing teams to align promotional strategies with sales goals.
- Reviewed sales performance metrics to adjust strategies and improve effectiveness.
- Maintained effective customer communications and built strong customer relationships.
- Developed and implemented strategies for expanding customer base.
- Recruited, trained, coached, and managed sales personnel.
- Created detailed reports on sales performance metrics for management review.
- Assisted in the development of marketing materials such as brochures, flyers, catalogs.
- Analyzed competitor markets and reviewed trends.
- Monitored sales growth vs. budget expectations prior to implementing marketing strategies and business plans.
- Visited and investigated local companies to determine and meet exact needs.
- Developed long-term strategic plans for increasing market share and profitability.
- Ensured all required documents were submitted accurately and on time for each sale.
- Resolved customer complaints regarding sales and service.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Supported sales team members to drive growth and development.
- Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Established pricing policies and negotiated contracts with vendors and customers.
Assistant Store Manager
AutoZone
Glendale
03.2019 - 01.2021
- Assisted in managing daily store operations and ensuring smooth workflows.
- Trained new team members on customer service and inventory procedures.
- Handled customer inquiries and resolved issues with professionalism and care.
- Supported inventory management by tracking stock levels and placing orders.
- Collaborated with team to implement promotional displays and product placements.
- Monitored sales performance and provided feedback to improve service quality.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Ensured compliance with company policies and safety standards throughout the store.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Ensured compliance with all safety regulations throughout the store premises.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Parts Sales Manager
AutoZone
Glendale
06.2018 - 03.2019
- Managed inventory levels and ensured timely replenishment of parts.
- Trained and mentored sales team on product knowledge and customer service.
- Developed marketing strategies to promote new parts and services.
- Facilitated communication between suppliers and staff for efficient operations.
- Oversaw order processing and ensured accurate fulfillment of customer requests.
- Resolved customer inquiries and complaints with effective problem-solving techniques.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Assisted buyers in selecting appropriate products based on their needs.
- Conducted complimentary battery checks, testing and wiper installations.
- Supervised daily operations of the parts department, including ordering, stocking, and selling of products.
- Performed regular price checks to ensure competitive rates were maintained.
- Resolved customer complaints promptly and efficiently.
- Collaborated with other departments to provide optimal customer experience.
- Created effective sales strategies to maximize profits.
- Monitored performance targets and sales metrics of sales team to monitor productivity.
- Implemented promotional initiatives to increase sales volume and boost revenue growth.
- Tracked orders through the supply chain process from purchase order placement until delivery at the store level.
- Maintained accurate inventory records and monitored stock levels.
- Ensured compliance with relevant regulations related to automotive parts sales.
- Established performance goals for team members and monitored progress towards those goals.
- Assisted customers with product selection decisions based on their individual needs.
- Generated weekly reports on sales performance for senior management review.
- Managed returns of defective or incorrect items according to company policy.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Prepared quotes for special orders as requested by customers.
- Received, examined and reshelved returned parts.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Controlled daily parts program activities to improve sales and inventory management.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Performed scheduled inventory audits per to verify accuracy and product availability.
Assistant Manager
BJ's Auto Spa
Glendale
02.2014 - 06.2018
- Supervised daily operations of mechanical teams to ensure efficient workflow.
- Trained and mentored junior staff on safety protocols and equipment handling.
- Conducted inspections of equipment to ensure compliance with safety regulations.
- Inspected engines and components for wear and damage.
- Maintained cleanliness and organization of work areas and tools.
- Assisted customers in selecting appropriate oil types and products.
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Repaired engines, brakes, and electrical systems following manufacturer specifications.
- Conducted routine maintenance services including oil changes and tire rotations.
- Collaborated with team members to streamline repair processes and improve efficiency.
- Maintained a clean and organized workspace ensuring safety protocols were followed.
- Assisted customers by explaining repair options and costs clearly and effectively.
- Managed parts inventory to ensure availability for timely repairs and services.
- Performed preventive maintenance and repairs on vehicles, such as oil changes, tire rotations, brakes, and engine tune-ups.
- Kept shop area clean and organized at all times.
- Explained operations and services performed on vehicles to customers upon request.
- Ordered new parts when needed for repairs.
- Checked vehicle performance by conducting test drives; adjusting controls and systems.
- Assisted co-workers in repairing more complex issues related to automobiles.
- Utilized hand tools such as wrenches, pliers, cutters, to perform general automotive repairs.
- Inspected vehicle engines and other components to diagnose issues accurately.
- Diagnosed mechanical problems using computerized diagnostic equipment.
- Reassembled vehicles after completing repairs or servicing them.
- Installed new parts such as shock absorbers or radiators according to manufacturer specifications.
- Researched information about different makes, models of cars online in order to better understand their features, functionality.
Lead Line Cook
YardHouse Darden Restaurants
Glendale
08.2011 - 11.2014
- Prepared and cooked high-quality dishes in a fast-paced kitchen environment.
- Supervised kitchen staff to ensure proper food handling and safety practices.
- Collaborated with management to maintain consistent menu execution and standards.
- Trained new cooks on recipes, techniques, and kitchen equipment usage.
- Maintained cleanliness and organization of the kitchen workstations during shifts.
- Communicated effectively with front-of-house staff to coordinate food service timing.
- Implemented standard operating procedures for food preparation and cooking processes.
- Kept stations stocked and ready for use to maximize productivity.
- Assisted in food inventory and control while properly receiving and storing delivered items.
- Managed a team of kitchen staff including assigning tasks and monitoring performance.
- Troubleshot any kitchen equipment issues or malfunctions quickly and efficiently.
Culinary Professional
Red Lobster Restaurant
Peoria
02.2007 - 08.2011
- Prepared diverse menu items following culinary standards and safety regulations.
- Collaborated with team members to ensure efficient kitchen operations and service flow.
- Developed new recipes to enhance menu offerings and customer satisfaction.
- Trained junior staff on food preparation techniques and safety protocols.
- Maintained cleanliness of kitchen equipment and workstations for health compliance.
- Planned and prepared food product orders to maintain appropriate stock levels.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Implemented food presentation techniques to elevate dining experience for guests.
- Assisted in planning seasonal menus based on local ingredient availability.
- Managed inventory levels, ordering supplies to maintain kitchen efficiency.
- Trained kitchen workers on culinary techniques.
- Developed recipes and menus to meet consumer demand and align with culinary trends.
- Monitored quality, presentation and quantities of plated food across line.
- Managed kitchen staff team and assigned tasks for various stages of food production.
- Instructed cooks and other workers in preparation, cooking, garnishing and presentation of food
- Experimented with various ingredients and cooking techniques to develop new and flavorful dishes for customers.
- Talked to patrons about dietary issues and food allergies to prepare meals meeting individual needs.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Improved performance of team members resulting in high-quality meals produced daily.
- Resolved customer complaints regarding food quality or service promptly and professionally.
Grill Chef
Red Lobster Restaurant
Montgomery
05.2003 - 02.2007
- Prepared and grilled seafood dishes according to restaurant standards.
- Ensured kitchen safety and sanitation practices met health regulations.
- Collaborated with team members to coordinate meal preparations during peak hours.
- Maintained grilling station by organizing tools and ingredients efficiently.
- Monitored cooking times to ensure food quality and consistency.
- Trained new staff on grilling techniques and kitchen procedures effectively.
- Communicated with front-of-house staff to ensure timely meal service delivery.
- Provided assistance in menu planning by suggesting new ideas or dishes based on seasonal availability of produce or proteins.
- Prepared sauces, dressings, marinades, gravies, and glazes for food items.
- Ensured that all orders were filled correctly in a timely manner with attention to detail given to presentation of each plate before serving customers.
- Performed daily maintenance checks on kitchen equipment including grills, ovens, reporting any issues found immediately upon discovery.
- Inspected incoming deliveries for freshness prior to accepting them into the kitchen.
- Adhered strictly to established portion control procedures when preparing meals for customers.
- Tracked usage levels of perishable items such as meat or fish in order to minimize wastefulness during production process.
- Kept up with current menu offerings and specials while adhering to all recipes and preparation standards.
- Grilled and prepared a variety of meats, fish, vegetables, and other items to order according to customer specifications.
- Monitored grill area to ensure safe and sanitary conditions were maintained at all times.
- Followed all health department regulations regarding storage and handling of food products.
Back Up Cook
Red Lobster Restaurant
Montgomery
06.2000 - 05.2003
- Prepared ingredients for daily menu items and special requests.
- Assisted head cook with food preparation and presentation tasks.
- Maintained cleanliness of kitchen equipment and workspaces throughout shifts.
- Stocked pantry items and monitored inventory levels regularly.
- Collaborated with team members to ensure efficient meal service during peak hours.
- Followed food safety guidelines to ensure proper handling and storage of ingredients.
- Executed daily cleaning tasks to maintain a sanitary kitchen environment.
- Supported training of new kitchen staff on basic cooking techniques and procedures.
- Performed basic knife skills such as chopping vegetables and slicing meats.
- Monitored food levels during service periods to ensure adequate supply is available for customers' orders.
- Cleaned and organized refrigerators, freezers, storage areas and walk-in coolers.
- Operated various kitchen equipment including grills, deep fryers, ovens, steamers.
- Plated completed entrees in accordance with restaurant standards.
- Assisted in organizing food ingredients and supplies for the kitchen.
- Inspected all plates prior to serving for temperature accuracy and portion control.
- Provided assistance in prepping ingredients for upcoming shifts on a regular basis.
- Communicated effectively with front-of-house staff regarding customer orders.
- Responded quickly when help was needed in other stations during rush hours.
- Ensured that all food products were stored safely at correct temperatures to prevent spoilage.
- Reported any issues related to food quality or safety promptly to Head Chef.
Baker
Red Lobster Restaurant
Montgomery
05.1999 - 06.2000
- Prepared various types of bread and pastries using traditional recipes.
- Operated ovens and mixers to ensure consistent baking quality.
- Maintained cleanliness and organization of baking area and tools.
- Monitored inventory levels for ingredients and supplies needed for production.
- Collaborated with team members to streamline baking processes efficiently.
- Trained new staff on baking techniques and safety practices.
- Managed time effectively to meet production schedules and deadlines.
- Developed seasonal menu items based on customer preferences and trends.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Operated ovens and other equipment to bake products according to established recipes.
- Followed food safety guidelines while preparing all food items.
- Ensured that all health regulations were followed at all times while working in the kitchen.
- Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
- Packaged finished products into boxes or containers for delivery or sale in store.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Kept records of daily production numbers for each type of item produced.
- Baked fresh bread and pastries for cafes and restaurants.
- Provided customer service by answering questions about menu items or taking orders from customers.
- Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
- Checked baked goods periodically during baking process to ensure desired results were achieved.
- Attended training sessions related to food safety procedures and techniques.
Education
High School Diploma -
Robert E Lee High School
Montgomery, AL05-2002
Skills
- Visual merchandising
- Customer relationship management
- Conflict resolution
- Problem solving
- Effective communication
- Performance analysis
- Store operations
- Team leadership
- Employee training
- Policies and procedures
- Team motivation
- Team leadership and coaching
- Menu planning
- Quality control
- Meal preparation
- Performance monitoring
- Restaurant operations
- Hiring, training, and development
- Sanitation standards
- Safe food handling
- Customer retention
- Strong work ethic
- Kitchen management
- Food safety
- Creative thinking
Timeline
Store Manager
AutoZone
05.2023 - Current
Commercial Sales Manager
AutoZone
01.2021 - 05.2023
Assistant Store Manager
AutoZone
03.2019 - 01.2021
Parts Sales Manager
AutoZone
06.2018 - 03.2019
Assistant Manager
BJ's Auto Spa
02.2014 - 06.2018
Lead Line Cook
YardHouse Darden Restaurants
08.2011 - 11.2014
Culinary Professional
Red Lobster Restaurant
02.2007 - 08.2011
Grill Chef
Red Lobster Restaurant
05.2003 - 02.2007
Back Up Cook
Red Lobster Restaurant
06.2000 - 05.2003
Baker
Red Lobster Restaurant
05.1999 - 06.2000
High School Diploma -
Robert E Lee High School
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