Francisco Villa
Phoenix
Summary
Ambitious Hospitality Professional experienced in delivering exceptional guest experiences through effective organization and multitasking. Achieved high guest satisfaction by optimizing seating arrangements for individuals and parties in fast-paced environments. Focused on leveraging technological aptitude to enhance service delivery and tackle diverse challenges.
Overview
7
7
years of professional experience
Work History
Restaurant Hostess
Shelby's Bistro
Tubac
06.2025 - 07.2026
- Greeted and seated guests promptly, ensuring a positive first impression at Shelby's Bistro.
- Managed reservation system to streamline seating arrangements and improve guest flow.
- Managed reservations, waitlists, and special requests for large parties.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Provided menus and daily specials, enhancing guest experience and satisfaction.
- Coordinated with servers to ensure timely service for all dining guests.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Collaborated with kitchen staff to ensure smooth communication during busy hours.
- Maintained cleanliness and organization of the front of house area consistently.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Produce
Klondike Cold Storage
Nogales
02.2019 - 11.2022
- Assembled and disassembled pallets of merchandise for storage.
- Verified product accuracy against paperwork, identifying damage or infestation issues for corrective action.
- Sorted and placed materials or items on racks and shelves according to organizational standards.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Maintained facility equipment and materials in neat, clean, and orderly fashion.
- Monitored safety and incident procedures, promptly reporting issues to foreman for resolution.
- Operated manual pallet jack to move products throughout warehouse.
Education
Rio Rico Highschool
Rio Rico, AZSkills
- Serve Customers
- Cleaning and organizing
- Sorting and labeling
- Order picking and processing
- Picking and packing
- Customer service
- Loading and unloading
- Heavy lifting
- Pallet Jacks
- Facility Maintenance
Languages
- English, Fluent
- Spanish, Conversational
Timeline
Restaurant Hostess
Shelby's Bistro
06.2025 - 07.2026
Produce
Klondike Cold Storage
02.2019 - 11.2022
Rio Rico Highschool