Francisco H Miranda
Tolleson
Summary
Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. . Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Service Advisor
Larry H Miller Chrysler Jeep
Avondale
06.2018 - 11.2024
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Developed strong relationships with customers by providing exceptional customer service.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Maintained records of customer interactions and transactions.
- Prepared invoices for services rendered and collected payments from customers.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Conducted customer satisfaction surveys to identify areas for service improvement.
Education
Some College (No Degree) - Educational Leadership And Management
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZSkills
- Customer service
- Technical troubleshooting
- Invoice preparation
- Payment processing
- Service documentation
- Customer relationship management
- Specialty in multitasking
- Trustworthy and dependable
- Punctuality and consistency
Accomplishments
- Award top service adviser for 2024
- Top tier on customer service and surveys
Languages
English
Professional
Spanish
Professional
Timeline
Service Advisor
Larry H Miller Chrysler Jeep
06.2018 - 11.2024
Some College (No Degree) - Educational Leadership And Management
Maricopa Community Colleges, Estrella Mountain Community College