Frank Galinas
San Tan Valley
Summary
Accomplished Branch Manager and Customer Service Representative with a proven track record at Controlled Motion Solutions. Expert in enhancing customer loyalty and managing high-dollar accounts through exceptional service and relationship building. Skilled in operations management and sales strategies, consistently exceeding targets. Demonstrates excellent time management and computer proficiency, contributing to significant revenue growth and operational efficiency.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Motion Flow Control Products
12.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Handle high dollar accounts such as National Oilwell Varco, BTE, R&R Products, Wastequip, Nescon and others
Branch Manager
Controlled Motion Solutions
03.2008 - 12.2020
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Handled high dollar accounts such as Dadee Manufacturing, Rebar, Xtreme Manufacturing, R&R Products, Nescon, Wastequip, and others
Skills
- Customer service
- Branch operations management
- Customer relationships
- Excellent time management skills
- Data entry
- Customer relations
- Excellent work ethic
- Relationship building
- Computer proficiency
- Client relations
- Operations management
- Team player
- Microsoft outlook
- Sales management
- Product knowledge
- Paperwork processing
- Order processing
- Project management
- Order fulfillment
- Account management
- Shipping and logistics
Timeline
Customer Service Representative
Motion Flow Control Products
12.2020 - Current
Branch Manager
Controlled Motion Solutions
03.2008 - 12.2020
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