Frank Keller IV
Phoenix
Summary
Results-driven Asset Protection and Safety Manager at Lowe's Home Improvement, known for achieving significant accident rate reductions through targeted risk management and extensive staff training. Expertise in cultivating teamwork and enhancing customer service while deploying effective loss prevention measures. Demonstrated ability to improve safety compliance, reduce OSHA recordable incidents, and minimize inventory shrink rates.
Overview
2026
2026
years of professional experience
Work History
Asset Protection and Safety Manager
Lowes Home Improvment
05.2020 - Current
- Reduced accident rates through proactive hazard identification, analysis, and mitigation strategies.
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Facilitated training for 120+ employees.
- Maintained a strong presence throughout assigned stores, fostering an environment that prioritized asset protection and discouraged criminal activity.
- Created an open line of communication between asset protection personnel and store associates, fostering a collaborative approach towards loss prevention efforts.
Department Sales Floor Supervisor
Lowes Home Improvment
03.2018 - 05.2020
Sales Specialist
Lowes Home Improvment
01.2017 - 03.2018
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
Sales Floor Department Manager
Lowes Home Improvment
06.2009 - 2017
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Team Lead Seasonal
Lowes Home Improvment
2008 - 02.2008
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Education
Newburgh Free Academy
Newburgh, NYSkills
- Incident investigation
- Implementing policies
- Staff training
- Safety audits
- Regulations and compliance
- Case report writing
- Physical security
- Risk management
- Loss prevention strategies
- Teamwork
- Problem-solving
- Customer service
- Time management
- Multitasking Abilities
Timeline
Asset Protection and Safety Manager
Lowes Home Improvment
05.2020 - Current
Department Sales Floor Supervisor
Lowes Home Improvment
03.2018 - 05.2020
Sales Specialist
Lowes Home Improvment
01.2017 - 03.2018
Sales Floor Department Manager
Lowes Home Improvment
06.2009 - 2017
Team Lead Seasonal
Lowes Home Improvment
2008 - 02.2008
Newburgh Free Academy
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