Franke Amelia Rojas
Glendale
Summary
Dynamic customer service professional with extensive experience at Goodwill, excelling in employee training and inventory management. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Adept at utilizing POS systems and cash handling, consistently driving team performance and operational excellence.
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Target
Glendale
04.2024 - 01.2025
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Participated in team meetings and training sessions.
- Tracked inventory levels throughout the day and restocked items as needed.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Customer Service Manager
Goodwill
Phoenix
04.2021 - 04.2024
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Education
GED -
Grand Canyon University
Phoenix, AZSkills
- Customer service
- Employee training
- Visual merchandising
- Inventory management
- Cash handling
- Cash drawer balancing
- Returns and exchanges
- Manage inventory
- POS system operations
- Register opening and closing
- Phone etiquette
- Operate cash registers
Languages
English
Native/ Bilingual
Spanish
Professional
My References
- Casandra Elijah (323) 627-2833
- Sherri Ortiz (781) 873-9147
- Marina Solis (623) 340-8146
- Courtland B (602) 718-5430
Timeline
Retail Sales Associate
Target
04.2024 - 01.2025
Customer Service Manager
Goodwill
04.2021 - 04.2024
GED -
Grand Canyon University