Frankie Cagle
Phoenix
Summary
Dynamic professional with a proven track record at PURE Insurance, adept in customer service and proficient in Microsoft Suite and SalesForce. Demonstrated ability to resolve complex issues, enhancing member satisfaction and engagement. Skilled in multitasking and fostering team collaboration, I significantly improved operational workflows and established key relationships within the organization and with key member and broker partners, driving success in Risk Management Services.
Overview
6
6
years of professional experience
Work History
Senior Risk Management Services Associate
PURE Insurance
10.2023 - 02.2025
- Effectively assisted and resolved complex issues regarding loss prevention in both proactive and required situations, being the point of contact with members to seamlessly implement devices that mitigate the potential for loss.
- Managed over 150 cases simultaneously while ensuring each received proper attention
- Increased member satisfaction by providing exceptional service in a timely manner, while considering both the points of view of the member and the company.
- Developed and implemented strategies within workflows and partnerships to increase member satisfaction and engagement.
- Established strong relationships with key member and broker partners, facilitating effective communication across departments and teams.
Risk Management Services Associate
PURE Insurance
08.2022 - 10.2023
Senior PURE360 Coordinator
PURE Insurance
05.2021 - 08.2023
- Successfully assisted the membership with the scheduling process for an inspection of their home for insurance purposes, acting with empathy and compassion while being mindful of both the member's busy schedule and our company's availability.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
PURE360 Coordinator
PURE Insurance
05.2019 - 05.2021
Education
No Degree - Economics
Arizona State University
Tempe, AZSkills
- Experienced in customer service, with a focus on empathy and a keen ability to understand various perspectives
- Proficient in Microsoft Suite applications and SalesForce
- Ability to multi-task and ensure tasks are completed in a sufficient and detailed manner by deadlines
- Team player who is able to assist others both departmentally and organizationally
- Ability to think outside of the box to resolve complex situations in an effective manner or create strategies to increase engagement
Timeline
Senior Risk Management Services Associate
PURE Insurance
10.2023 - 02.2025
Risk Management Services Associate
PURE Insurance
08.2022 - 10.2023
Senior PURE360 Coordinator
PURE Insurance
05.2021 - 08.2023
PURE360 Coordinator
PURE Insurance
05.2019 - 05.2021
No Degree - Economics
Arizona State University
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