Frecie Castaneda

Greet walk-ins

Assist clients, Potential Clients and providers

Answer inbound calls

Assist CM/Attorneys as well as other departments if needed

Scan/Copy/Print

Sort Mail

Take payments for Law Group

Translate for CM

Verify signed DS and hand out checks

Feeder

Scanner

Trained new associates

EPJ Certified Driver

Undo pallets, carry heavy items, sort & label items

Lead Coach

Bilingual Medical Front Desk Receptionist

Provide excellent customer service

Check patients in an out

Answer calls and call out to confirm appointments

Appointment Settings

Update Patient information and other clerical duties

Assist MA's and Providers

Train New Employees

Interpreter for other departments and for other staff

Data Entry

Verify Eligibility

Enter Authorizations for Inpatient Admissions to Acute, SNF, or Rehab Facilities and Outpatient Services such as Observation, Home Health and DC Planning

Reach out to providers when needed for clarification

Answer inbound and make outbound calls according to department policies and procedures

Use tools and apply problem-solving skills to identify immediate caller needs

Gather and verify demographic information and document all calls using computer software such as CRM, OMNI, and TruCare

Identify crisis calls and escalate to clinical staff according to standard operating procedures