FREDDY SHEMA
Tucson
Summary
ls. Resourceful IT Technician known for productive and efficient task completion. Skilled in network troubleshooting, hardware configuration, and software installation. Excel at problem-solving, time management, and communication, ensuring smooth operation of IT systems and positive end-user support experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Easterseals Blake Foundation
Tucson
12.2024 - Current
- Personal care: assisting with activities of daily living, such as bathing, dressing, eating, and toileting.
- Community Integration: Supporting individuals in participating in community activities, attending appointments, and engaging in social interactions.
- Behavior Support: Implementing behavior plans and providing support to manage challenging behaviors.
- Documentation: Maintaining accurate records of care, progress, and incidents.
- Medication Administration: Assisting with medication administration under the supervision of a qualified healthcare professional.
- Home Management: Assisting with household tasks, such as cooking, cleaning, and laundry.
- Transportation: Providing transportation to appointments, activities, and other destinations.
IT & Technical Manager
Royal Broadcasting Ltd
Kigali
01.2017 - 09.2024
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Maintained broadcast equipment to ensure proper functioning during broadcasts.
- Troubleshot system issues related to network connectivity, software installation and configuration, and printing.
- Developed the official company website and maintained media online streaming.
- Developed a staff access system and attendance system management.
- Analyzed system requirements and developed technical specifications documents.
- Maintained network infrastructure, including routers, switches, firewalls, and wireless access points.
IT & Radio Traffic Controller
TV & Radio 1 Ltd
Kigali
01.2015 - 01.2017
- Installed and maintained radio broadcasting equipment.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Worked closely with engineering teams to develop solutions for difficult problems encountered during testing activities.
- Installed and configured new hardware, software, and peripheral devices.
- Assisted users with troubleshooting computer issues via remote desktop sessions.
- Resolved complex technical problems by researching solutions online, or consulting with subject matter experts.
Education
High School Diploma -
Ecole Technique Paroisial Nyarurema
01.2013
Skills
- Application installations and software configuration
- System performance optimization
- Troubleshooting and diagnostics
- Printer and computer maintenance
- Practical experience in using Microsoft Office
- Network configuration
- Cabling installation
- TCP/IP
- Cloud computing services
- Technical communication
- Security management
- Read technical manuals
- Desktop support
- CMS platforms
- Web and graphics design
- Practical experience in using Adobe software (Adobe Audition, Adobe Photoshop, and Adobe Premiere)
Certification
I undersigned, hereby certify that the information contained here is in accordance with my knowledge and beliefs regarding my skills, qualification and experience.
Timeline
Direct Support Professional
Easterseals Blake Foundation
12.2024 - Current
IT & Technical Manager
Royal Broadcasting Ltd
01.2017 - 09.2024
IT & Radio Traffic Controller
TV & Radio 1 Ltd
01.2015 - 01.2017
High School Diploma -
Ecole Technique Paroisial Nyarurema
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