Summary
Overview
Work History
Skills
Timeline
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Frederick Larsen

Phoenix

Summary

Highly skilled District Operations Manager with robust experience in overseeing daily operations, improving efficiencies, and increasing profitability. Possess strong leadership capabilities, keen business acumen and deep understanding of strategic planning and execution. Demonstrated track record in implementing operational improvements to drive productivity and cost reduction. Acted as a catalyst for positive change within previous roles, significantly enhancing overall performance while keeping excellent customer service at the forefront.

Overview

24
24
years of professional experience

Work History

District Operations Manager

Frederick Enterprises LLC
Studio City
02.2014 - 01.2024
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Conducted performance reviews for team members.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.

District Manager

Rent A Center Warehouse & Retail Store
Phoenix
03.2005 - 11.2013
  • Inspected physical condition of each store, including fixtures, displays, furniture, and equipment, ensuring proper maintenance was being performed.
  • Maintained accurate records regarding staffing levels at each location including hiring and firing decisions.
  • Ensured stores met or exceeded budget goals by monitoring expenses, controlling payroll costs, and increasing sales volume.
  • Implemented new programs or initiatives from corporate office into all locations within district.
  • Evaluated performance of individual stores within district based on key metrics such as sales growth, profit margins, employee turnover rate.
  • Conducted regular training sessions for employees on sales techniques, product knowledge, customer service.
  • Organized special events at certain stores in order to increase visibility of brand and drive additional foot traffic and sales.
  • Created action plans for underperforming stores by analyzing current operations and identifying opportunities for improvement.
  • Staged merchandise and stocked sales floor to stimulate impulse sales.
  • Handled customer service issues, ensuring customer satisfaction and loyalty.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Regional Manager

Jump For Fun
Los Angeles
05.2000 - 05.2005
  • Analyzed regional financial data to identify areas of growth opportunities.
  • Ensured compliance with all applicable laws related to employment practices within the region.
  • Developed and implemented strategies to increase market share in the region.
  • Collaborated closely with Human Resources department on matters related to employee relations.
  • Monitored team progress towards achievement of goals and objectives set forth by executive management.
  • Developed annual budgets for each district within the region.
  • Trained staff on product knowledge, customer service techniques, sales strategies.
  • Reviewed monthly reports from individual districts regarding sales figures and other metrics.
  • Conducted regular meetings with district managers to discuss sales performance and provide guidance on improvement tactics.
  • Identified new business opportunities through market research and industry trends.
  • Managed regional operations including inventory control, staffing levels, logistics, customer service.
  • Hired talented, trainable team members, and drove new business strategies to grow revenues.
  • Developed and implemented clear policies and procedures across multi-state area.
  • Handled human resource concerns and established plans to handle issues consistently and efficiently.
  • Implemented quality control measures to uphold company standards.
  • Analyzed business performance data and forecasted business results for upper management.

Skills

  • Budget management
  • Vendor management
  • Performance evaluation
  • Employee training
  • Customer service
  • Conflict resolution

Timeline

District Operations Manager

Frederick Enterprises LLC
02.2014 - 01.2024

District Manager

Rent A Center Warehouse & Retail Store
03.2005 - 11.2013

Regional Manager

Jump For Fun
05.2000 - 05.2005

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Frederick Larsen