Fred Rob Roberson
Buckeye
Summary
Seeking employment with an innovative company that fosters employee growth and empowers individuals to reach their full potential. Passionate about joining a team that values creativity, embraces new ideas, and encourages professional development. Committed to contributing skills and expertise to drive organizational success while continuously learning and growing in a dynamic work environment. Excited to collaborate with like-minded professionals in a company that prioritizes innovation and values employee career advancement.
Overview
21
21
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration, TSA
04.2021 - Current
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Union Steward
- Member of the Safety Action Team
- Member of the Detection Governance Board
- Member of PHX IDEA Team
Boat Sales Consultant, Firearms Outfitter
Cabelas Outfitter
12.2017 - 04.2021
- Moved to Boat Sales Consultant position, helping in all aspects of boat and ATV sales
- Guiding customers through the sales process, answering product questions, maintaining product knowledge in a changing market
- Ordering boats online and in person, delivering ordered units as outfitted by the customer
- Meeting established department metrics, both weekly and monthly
- Maintaining and inputting customer contact into computer program for follow-up or leads
- Maintaining a clean safe showroom, correct signage greeting customers in a professional manner and engaging with everyone in a timely fashion.
Foreclosure Specialist
Cognizant Technology Solutions/Reqroute
12.2014 - 10.2015
- Process request for documents and respond to attorneys
- Request for assistance with accounts at carried stages of the foreclosure process.
Homeownership Preservation Foundation Counselor (HPF)
Money Management International
01.2010 - 06.2014
- Knowledge and understanding of traditional foreclosure prevention options; refinance, loan modification, forbearance, repayment plan, quick sale, short sale, deed in lieu of foreclosure, as well as MHA programs
- Working with homeowners to prevent foreclosure on their mortgage
- After a complete debt and budget analysis, retention and disposition options are thoroughly reviewed and explained to ensure the client understands their options and how to proceed with their mortgage servicer.
Business Owner
Carriage Trace Investments LLC
11.2004 - 01.2010
- Managed commercial, industrial and residential real estate properties for clients
- Discussed terms for providing management services and drafted agreements stipulating extent of management responsibilities, services to be performed and costs for services.
Collections Representative 2
CITI BANK
02.2008 - 12.2009
- Collections experience and service for high risk accounts 5-90 day
- Set up payments and arrangements for accounts
- Provided solutions to issues that put the company at risk of losing customers.
Member Services/ Sales
USAA Insurance
12.2006 - 07.2008
- Performed administrative tasks, such as maintaining records and handling policy renewals
- Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.
Asst. Department Manager
Wal-Mart Stores Inc
06.2004 - 11.2005
- Recommended, selected, and helped locate and obtain merchandise based on customer needs and desires
- Inventoried stock and requisitioned new stock.
District Manager
Monterey Marketing
06.2003 - 03.2004
- Formulated pricing policies for merchandise, according to profitability requirements
- Examined merchandise to ensure that it was correctly priced and displayed and that it functioned as advertised.
Education
In progress in Nursing -
Estrella Mountain Community College
Avondale, AZ09.2024
Fire Science -
Glendale Community College
01.2001
Skills
- Integrity and Honesty
- Customer service and assistance
- De-Escalation Techniques
- Policy Enforcement
- Customer relations skills
- Incident Reporting
- Security station experience
- Team Development
- Surveillance monitoring
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
04.2021 - Current
Boat Sales Consultant, Firearms Outfitter
Cabelas Outfitter
12.2017 - 04.2021
Foreclosure Specialist
Cognizant Technology Solutions/Reqroute
12.2014 - 10.2015
Homeownership Preservation Foundation Counselor (HPF)
Money Management International
01.2010 - 06.2014
Collections Representative 2
CITI BANK
02.2008 - 12.2009
Member Services/ Sales
USAA Insurance
12.2006 - 07.2008
Business Owner
Carriage Trace Investments LLC
11.2004 - 01.2010
Asst. Department Manager
Wal-Mart Stores Inc
06.2004 - 11.2005
District Manager
Monterey Marketing
06.2003 - 03.2004
In progress in Nursing -
Estrella Mountain Community College
Fire Science -
Glendale Community College
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