IT HelpDesk / Service Desk
- Installed and terminated Ethernet cables (RJ45) to ensure stable network connectivity
- Diagnosed and resolved LAN/WAN connectivity issues
- Performed installation and configuration of Windows operating systems (Windows 7/10/11)
- Provided first-level troubleshooting for hardware, software, and network-related issue
- Configured and maintained printer sharing across networked devices, ensuring seamless access and functionality for multiple users.
- Set up and managed folder sharing permissions, optimizing secure file access and collaboration for workgroups.