Fuad Nabiyev
Baku
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
7
7
years of professional experience
Work History
Freelance SEO Optimization Specialist
Remote
05.2022 - Current
- Conducting keyword research to identify relevant search terms
- Optimizing website content, including meta tags, headers, and images, for search engines
- Implementing on-page SEO techniques to improve website visibility
- Monitoring and analyzing website performance using tools like Google Analytics
- Building backlinks through outreach and networking
- Staying updated on SEO trends and algorithm changes
- Collaborating with content creators and developers to ensure SEO best practices are followed
- Providing regular reports on SEO performance to stakeholders
Hostel Manager
Soul Kitchen Hostel
Baku
10.2021 - 12.2022
- Ensuring guests are comfortable and their needs are met at all times
- Compile, calculate and organize the list of dormitory needs
- Preparation of staff schedules
- Implementation of innovations taking into account customer feedback and improving the quality of service
Customer Relations Department Representative
Positive Call Center (Turkish Airlines)
Baku
10.2021 - 12.2022
- Investigate customer's complaint in detail, manage case flow
- Raise internal requests to update or amend customer issues
- Resolve customer's complaints
- Updating, amending or creating customer's payment details, refunds
- Dealt with customer complaints and ensuring that a resolution and feedback was provided throughout and that the correct channels and processes are followed to maintain Customer Service standards
- Training staff to provide maintain high quality service for customers
Ticketing Department Representative
Positive Call Center (Turkish Airlines)
Baku
06.2021 - 10.2021
- Booking domestic and international flights for travelers
- Inclusion of additional information in the reservation and correction of errors on the reservation
- Timely resolution of problems and customers in need of additional assistance
- Completing reissue and refund requests of the customers
- Changing to itineraries and seat locations on request
Hostel Receptionist
Lit Hostel
Tbilisi
03.2018 - 07.2019
- Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
- Answering screening and forwarding incoming phone calls
- Receiving and sorting daily mail
Education
BACHELOR DEGREE - BUSINESS ADMINISTRATION AND MANAGEMENT
Tbilisi Humanitarian Teaching University
Tbilisi, Georgia07.2020
Skills
- Search Engine Optimization
- Facebook ADS
- Friendly, positive attitude
- Customer service
- Instagram ads
- Search engine marketing
- Microsoft Office
- Word
- Excel
- PowerPoint
- Outlook
- Critical Thinking
- Ability to Multitask
- Active Listening
- Problem Solving
- Teamwork and collaboration
Personal Information
- Date of Birth: 01/27/99
- Gender: Male
- Nationality: Azerbaijani
Languages
Azerbaijani, C2
English, C1
Russian, C1
Turkish, B2
Georgian, A1
Phonenumber - Mobile
(+994) 518228202
Personal Qualities
- Team Work & Team Player
- Critical Thinking
- Ability to Multitask
- Active Listening
- Problem Solving
Timeline
Freelance SEO Optimization Specialist
05.2022 - Current
Hostel Manager
Soul Kitchen Hostel
10.2021 - 12.2022
Customer Relations Department Representative
Positive Call Center (Turkish Airlines)
10.2021 - 12.2022
Ticketing Department Representative
Positive Call Center (Turkish Airlines)
06.2021 - 10.2021
Hostel Receptionist
Lit Hostel
03.2018 - 07.2019
BACHELOR DEGREE - BUSINESS ADMINISTRATION AND MANAGEMENT
Tbilisi Humanitarian Teaching University
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