Fuad Turkmani
Phoenix
Summary
Experienced and dedicated service professional with a strong background in high-end dining establishments. Adept at managing guest relations, overseeing operations, and training new staff to maintain service excellence. Proven track record in multitasking, inventory management, and creating a welcoming environment for guests. Known for a strong work ethic, attention to detail, and leadership skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Ocean Prime
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by recommending and pairing wines with menu items based on individual preferences.
Dining Room Manager
Ocean Prime
10.2022 - 06.2024
- Managed guest relations, responded to reviews, and proactively addressed any concerns to ensure exceptional guest satisfaction.
- Developed weekly schedules for the service team, accommodating their availability while maintaining operational efficiency.
- Ordered, tracked, and maintained inventory of front- and back-of-house supplies (plateware, glassware, silverware, etc.).
- Actively engaged with guests during service to ensure the highest quality dining experience.
- Led training initiatives for new hires, ensuring team members were equipped with the knowledge and skills necessary for exceptional service.
- Conducted daily meetings with management to review service goals, address areas for improvement, and plan for upcoming events.
- Managed the hiring process for all servers, from interviews to onboarding.
- Resolved in-house guest issues promptly, maintaining a positive and welcoming environment for all patrons.
Sales Associate/ Supervisor/ Lead Trainer
Prime Social
10.2021 - 10.2022
- Contributed to the successful launch of a new concept within Cameron Mitchell Restaurants, delivering high-quality service and a memorable dining experience.
- Collaborated with team members to ensure smooth service operations, particularly during high-volume periods.
- Managed large-format banquet events, coordinating with a team or independently to deliver flawless service.
- As a Supervisor, handled end-of-night paperwork, tips, and bank count to ensure accuracy and preparedness for the next day's opening.
- As Lead Trainer, provided comprehensive training to new hires, focusing on service etiquette, menu knowledge, and operational procedures.
Food Runner / Expo
Capital Grille
07.2018 - 10.2021
- Delivered food orders to tables in an efficient, timely manner, ensuring accuracy and presentation standards were met.
- Served as the final point of quality control, inspecting orders before they left the kitchen to guarantee perfection.
- Anticipated guests’ needs and responded promptly to service requests, maintaining a positive experience.
- Maintained composure and attention to detail during high-volume service periods, ensuring smooth operations.
- Coordinated with staff to ensure food service remained organized and punctual, even under pressure.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
Education
High School Diploma -
Shawnee Mission North
Overland Park, KS05-2015
Skills
- Strong experience in the service industry and restaurant operations
- Excellent customer service and conflict resolution abilities
- Leadership and team management skills
- Inventory and supply chain management (FOH/BOH)
- Multitasking and time management under high-pressure environments
- Effective communicator and team collaborator
- Training and mentoring new employees
- Proficient in POS systems and restaurant management software
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
Sales Associate
Ocean Prime
06.2024 - Current
Dining Room Manager
Ocean Prime
10.2022 - 06.2024
Sales Associate/ Supervisor/ Lead Trainer
Prime Social
10.2021 - 10.2022
Food Runner / Expo
Capital Grille
07.2018 - 10.2021
High School Diploma -
Shawnee Mission North
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