Carol Kent

• Monitored employee attendance records, timekeeping, and payroll information.
• Managed customer service inquiries and complaints in a timely manner.
• Resolved conflicts between team members in an effective manner.
• Supervised daily operations including scheduling shifts, assigning duties.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Delegated work to staff, setting priorities and goals. Maintained food safety and insured all product held to standards , and products were not held longer then holding time , managed managers and crew of up to 12 , travels paths done every hour to ensure cleanliness of store , truck orders , daily and end of month inventory

, attended HU ( Hamburger University )