Gabe Yahan
Tempe
Summary
Claims professional well-versed in the intricacies of claim management and resolution. Known for a strategic approach to resolving disputes and ensuring compliance with industry standards. Reliable team collaborator with a focus on achieving optimal outcomes and adapting to changing requirements. Skilled in negotiation and critical thinking.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Claim Specialist- Auto Injury
State Farm Insurance
09.2022 - Current
- Designed and implemented targeted training initiatives within the Bridge Training Program 'Learn and Apply' to strengthen team capabilities and support alignment with performance objectives.
- Guided new specialists through onboarding processes to enhance engagement and assist with integration into departmental tasks. Supported team members in developing leadership skills while acclimating to their roles. Received positive feedback with over 10 ovations submitted to management.
- Partnered with Legal and internal business partners to clarify claim procedures, improve compliance, and reduce unnecessary claim expenses by approximately 30%.
- Led a large-scale presentation for 500+ employees with leadership representation up to the VPO level. recognized for fostering cross-department engagement and driving unity between Underwriting and Claims.
- Currently serves as Health Operations Champion, improving workflow efficiency, ensuring service delivery meets performance targets, and coordinating operational improvements.
- Assisted in property damage management as the primary point of contact, promoting the use of in-network repair channels to enhance process efficiency and minimize costs. Supported initiatives that reduced rental expenses from $897k to $440k.
Underwriting Service Assistant-PLUP
State Farm Insurance
03.2021 - 09.2022
Claim Associate- Fire ILR
State Farm Insurance
01.2020 - 03.2021
Education
Applied Science – Bachelors - Information Technology
Phoenix Community College
Skills
- Insurance & Claims Acumen
- Claims Data Analysis
- Litigation & Legal Collaboration
- Conflict Resolution & Negotiation
- Customer Relationship Management
- Project Management & Presentation Skills
- Proficient in Microsoft Office Suite (PowerPoint, Excel, OneNote, etc)
- Learning agility
- Training, Mentorship & Facilitation
- Volunteer leadership
Certification
- Chartered Property Casualty Underwriter (CPCU) – The Institutes
- CPCU 500: Passed
- CPCU 520: Passed
- CPCU 530: In Progress
- Associate in General Insurance (AINS) – The Institutes: Completed September 2023.
Timeline
Claim Specialist- Auto Injury
State Farm Insurance
09.2022 - Current
Underwriting Service Assistant-PLUP
State Farm Insurance
03.2021 - 09.2022
Claim Associate- Fire ILR
State Farm Insurance
01.2020 - 03.2021
Applied Science – Bachelors - Information Technology
Phoenix Community College