GABRIEL ARROYOS

Delivery Capability Lead- PepsiCo, Phoenix, AZ June 2024 to Present

• Oversaw training execution and onboarding for frontline Delivery Teams within the location.
• Deployed best-in-class new hire training programming, in partnership with location leadership, HR, and GTM teams. Streamlined Day 2- 5 classroom and in trade training, assigned certified peer trainers with new hires, provided a 4-week onboarding calendar, conducted weekly assessments/ coaching on employee’s progress, SERVE, Road certified employee upon training completion.
  
• Supported the development of and facilitation of functional train-the-trainer programming across the West Division. Coached, developed, and certified a Driver Peer Trainer, collaborating closely to ensure accurate training for new hires through best practices and comprehensive instruction in SERVE process and DOT standards. Invested time in building their professional skills and career growth, enhancing their capabilities and knowledge to support advancement within the company.
  
• With team support, tracked the individual progress of employees trained for key milestones such as 30/60/90 reviews, SERVE coaching's, and DOT compliance.
• Proven results by having a location employee driver retention rate of 46% better by 11% vs PY, ADAD 97% better by 2.4% better by PY, OSHA recordable injuries CY 6 vs PY 13 better by 46%, Vehicle Collisions CY 10 vs. PY 19 better by 52%.
• Conducted 248 assessments/ coaching YTD within delivery team.
• Supported sector Capability Blitz efforts within the market

• Successfully identified and pursued new business opportunities to drive revenue growth
• Established and maintained strong relationships with key stakeholders in the market
• Led team of drivers, ensuring efficient and timely delivery of goods
• Led and motivated sales team to exceed targets
• Analyzed sales data to identify opportunities for growth
• Conducted regular audits to monitor and maintain compliance with federal regulations
• Led training sessions for employees on DOT requirements and best practices
• Maintained accurate records of alcohol sales and ensured compliance with state liquor laws
• Implemented staff training program for responsible alcohol service and compliance
• Expert in DOT regulations, scheduling, and tracking driver progress and certifications
• Efficiently coordinated driver qualification files and ensured all paperwork was accurate and up to date

• Managed team of delivery drivers, ensuring timely and accurate product deliveries
• Oversaw inventory management and quality control measures
• Collaborated with cross-functional teams to optimize operational processes and resolve delivery issues
• Ensure DOT regulatory compliance through overseeing training programs, audits, and policy development
• Manage driver qualification files, drug and alcohol testing programs, and vehicle maintenance
• Investigate and resolve compliance issues, including recordkeeping, driver hours of service, and inspections
• Managed qualifications compliance for 100 commercial drivers, ensuring regulatory adherence
• Conducted audits and maintained records to ensure driver qualifications were up to date
• Collaborated with HR and Operations to streamline hiring processes and maintain compliance
• Developed training programs for drivers to meet compliance standards and improve safety

• Trained new drivers on company policies, safety procedures, and customer service standards
• Maintained accurate delivery logs and records, ensuring all orders were fulfilled according to schedule
• Resolved any delivery-related issues or customer complaints in a professional and timely manner

• Expertly navigate diverse routes to deliver packages promptly and efficiently
• Quickly resolve customer inquiries or issues to provide superior service
• Maintain vehicle cleanliness, organization, and maintenance for optimal performance and presentation
• Delivering beverages for large events, ensuring timely and accurate service