Gabriel Levario
Phoenix
Summary
Diligent Verification Agent with background in assessing and confirming customer information for various industries. Strengths include keen attention to detail, effective communication skills and thorough understanding of verification protocols. Previous roles led to improved accuracy of data processing, boosted customer satisfaction, and ensured compliance with industry standards.
Methodical Verification Agent known for high productivity and efficiency in task completion. Specialize in data analysis, fraud detection, and regulatory compliance, ensuring accuracy and integrity in all verification processes. Excel in communication, time management, and problem-solving skills, contributing to successful team collaboration and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Verification Agent Specialist
Universal Background Screening
Phoenix
04.2016 - 12.2025
- Verifying Applicant's education, degree majors, and employment History
- Verifying licenses with the state board and making sure the applicant's license has been renewed and current. I was tasked to check them daily.
- Task to manage to keep sensitive information updated and current with the applicant's file.
- Meeting company's daily goals every week
- Researched new contact information for companies that are obscure to find.
- Sent faxes and emails to applicants and their previous school and employment for verification.
- Used Microsoft Outlook
- Communicate with leads when needed assistance
- Priority workloads with my manager to complete tasks on time.
- Pivoting during times when learning a new process.
- Support Co-Worker as needed
- Trained new agents on how to answer phones, what questions to ask and what information to obtain.
Manager
Subway
04.2014 - 04.2016
- Liaison between management team and clientele
- Ensure front office is always clean and presentable
- Report a variety of data at the end of each month
- Initiate and maintain trusting relationships with supervisor, co-workers, and customers
- Greet all customers with warm friendly attitude
- Perform general clerical duties, including copying and faxing
- Manage bookkeeping efforts for the company
- Perform basic accounting services, including the handling of petty cash and invoicing
- Build loyal clientele through a warm, friendly attitude.
- Establish work duties and ensure workflow is properly followed
- Maintain inventory records and place orders to restock supplies as needed
- Handle multi-line phone system efficiently
- Manage all day-to-day operations, including front desk, payment processing, scheduling, and more.
- Scheduled and confirmed weekly appointments.
Barista and Cashier
Target/Starbucks
Phoenix
08.2012 - 04.2014
- Maintain Inventory, Reordering and restocking supplies
- Guide Customers through all menus, demonstrating advance knowledge of specifics.
- Support Coworkers as needed
- Coordinate with front of house and back of house teams to maximize efficiency
- Deliver exceptional, friendly service
- Train new servers on expectations and procedures
- Greet all customers at walk-in
- Receive payment for services and properly handle petty cash.
- Memorize specifics of all menus
- Operate POS system to input customer orders
- Manage opening and closing duties
- Anticipate and address customer needs.
Customer Service Representative
Tuesday Morning
Phoenix
09.2010 - 08.2012
- Greeting Customers
- Performing all cash and credit sales
- Receiving product during delivery days
- Setting up planogram
- Support Coworkers as needed
- Manage opening and closing duties
- Inventory
- Deliver exceptional, friendly service
Education
High School Diploma -
Alhambra High School
Phoenix, AZ07-1999
Some College (No Degree) - Game Art And Design
The Art Institutes
Phoenix, AZSome College (No Degree) - General Studies
Glendale Community College
Glendale, AZSkills
- Customer service
- Microsoft Office
- scheduling
- Excel
- Academic research
- Training
- Food service
- Management
- Cashier
- cooking
- Sales
- POS
- Word
- Researching
References
References available upon request.
Timeline
Verification Agent Specialist
Universal Background Screening
04.2016 - 12.2025
Manager
Subway
04.2014 - 04.2016
Barista and Cashier
Target/Starbucks
08.2012 - 04.2014
Customer Service Representative
Tuesday Morning
09.2010 - 08.2012
High School Diploma -
Alhambra High School
Some College (No Degree) - Game Art And Design
The Art Institutes
Some College (No Degree) - General Studies
Glendale Community College