Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gabriel Ochoa

Sierra Vista

Summary

Performance-driven and results-oriented professional with a strong ambition to succeed in any environment. Highly organized, detail-oriented, and a proactive self-starter with proven ability to prioritize tasks, meet deadlines, and remain composed under pressure. Adept at leveraging technical skills and experience to drive operational efficiency and support organizational success. Seeking a challenging position where my expertise can contribute to continued growth and excellence.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Universal Mission Simulator (UMS) Field Service Representative (FSR)

Dynetics, Inc. (Leidos)
Ft. Huachuca
01.2018 - Current
  • Provide software, systems, and networking support for the Multiple Unified Simulation Environments (MUSE) systems developed for PM UAS that are integrated into the Universal Ground Control Station (UGCS) and Universal Mission Simulator (UMS). Integration of GOTS/COTS/OEM software and hardware components, understanding of wired/wireless networking, and application of the systems development lifecycle for system sustainment. Work closely with the end users of the systems, requiring travel to military installations as needed. On-site and remote technical support for the UMS Trainer Systems to include installation and setup; operational training; assistance in training scenario and documentation development per fielded unit tactics, techniques, and procedures; tracking of UMS hardware and software configurations, hardware component inventories and failures; and basic troubleshooting and maintenance training. Maintain contact with the units in the region, schedule, and support UMS operations for training events.

Simulator Training Support Specialist (UMS Technician)

System Dynamics International, Inc.
Ft. Huachuca
01.2015 - 01.2018
  • The UMS Technician provides field support for Gray Eagle and Shadow UMS trainer systems, to include operation, troubleshooting, maintenance, software configuration updates, and configuration of terrain databases, models, and vignettes, per the unique requirements of each fielded unit.
  • ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Provide assistance in developing and executing training scenarios for unmanned aircraft systems.
  • Provides support in software installation, configuration, and maintenance.
  • Conducts software compatibility tests with programs, hardware, operating systems, and network environments.
  • Performs simulator installation and hardware/software support.
  • Troubleshoots and repairs simulation devices.
  • Coordinates training device relocation to include disassembly, packing, shipping, reassembly, and operational functionality.
  • Troubleshoot electrical, mechanical, networking and software problems.
  • Troubleshoot hardware issues to correctly request replacement components.
  • Assist Unit daily with UMS power up and operation. Assist with MUSE, ViPRS and Role Player configurations.
  • Responsible for data logging and reporting

Principal Information Systems Technician (Site Lead)

Textron Systems Support Solutions
Ft. Irwin
01.2011 - 01.2015
  • Field Service Representative for U.S. Army Gray Eagle unmanned aircraft system; provide product support to military customers; interface with commanders and other high-ranking officials daily. Perform organizational, intermediate, and depot-level maintenance on company products and equipment to the customer's satisfaction. Install, upgrade, and remove products ensuring coordinative engineering field change. Perform quality installation, operation, and maintenance to the customer's satisfaction on products such as equipment, integrated systems, subsystems, and software. Analyze and evaluate products and related performance. Troubleshoot and diagnose malfunctions to eliminate problems in minimum time. Oversee work assignments for members of work crew and prioritize maintenance and supply activity. Provide on-the-job training. Provide customer liaison. Perform general logistics functions. Perform, verify, and/or validate inventories. Practice ISO 9001 principles and concepts. Areas of specialization include Operating systems (Windows XP, 7; Linux, UNIX); Network (RAID 5, ESXi , Cisco and DTI network switches, Juniper firewall, VoIP); Virtual machines (VMware) Programs and Applications (CUCS, McAfee and HIPS, AMPS, Jagwire, Falconview); COMSEC (BFT, LINK-16, GMR-500, Harris RT-1796 and PRC-148); System Maintenance - scheduled upgrades/maintenance, startup and shutdown of UGCS equipment; Software Maintenance –Full software upgrade and applying antivirus and patch updates.

Information Technology Security Analyst (Intermediate)

STG Inc.
Ft. Huachuca
01.2008 - 01.2011
  • Duties and Job Responsibilities were to perform System audits using eEye Retina and Retina REM; Understand multiple operating systems (i.e. Windows and UNIX); Creation of scanning policies to apply to Enterprise-wide scans; Assist SCCVI team with all aspects of the Enterprise SCCVI mission; Perform IT system auditing as required by DOD/ARMY; Identification and remediation of security-related risks on IT systems; Support Certification and Accreditation Initiative Policy and procedure audits. Provide supervision on all aspects of work done to include on the spot corrective training to peers as needed. Assist with on-site Training and update written guidelines of daily operations to include processes. Coordinate with other Divisions to improve workflow and analysis cubicle-based IT operations in a government building, with DOD civilian, Military, and contractor oversight.

Help Desk Support Service (Seat Manager)

STG Inc.
Ft. Huachuca
01.2008 - 01.2010
  • Responsible for execution of the day-to-day activities; Receiving and logging incident reports and service requests; Initial classification, categorization, and prioritization of incident reports and service requests; Matching incidents and service requests to open incident records, problem records, configuration items, and service level agreements (SLA); Initial triage and diagnosis IAW documented procedures; Escalation to second-line support as required; Monitoring resolution status, associated service level targets, and escalation thresholds; Communicate incident/request status to customers and users; Confirm incident/request resolution with users; Responsible for incident/request resolution (owns incident/request throughout lifecycle, including escalated incidents/requests). Responsible for monitoring, mentoring, evaluating and quality assurance of Service Desk shift leads and shift personnel. Working closely with the Service Desk Trainer to design and develop training across all C-TNOSC ARC process areas, to include tasks such as: Conducting research to support the creation of internally developed training; Reviewing, editing, and writing training programs/materials (trainer’s guides, participant materials, PowerPoint presentations, e-learning modules, job aids, Standard Operating Procedures, etc.); Updating and maintaining training content; Delivery of training / coordinating training for the 24x7 Service Desk shift personnel; Will attend meetings as available and record/document issues and concerns for training; Making recommendations about priorities for training.

ETFM Systems Administrator (Associate)

STG Inc.
Ft. Huachuca
01.2010
  • Duties and Job Responsibilities were to configure, manage, monitor and sustain Enterprise Telephony Firewall (ETFM) by detecting and reporting all telephony communications traffic traversing the voice network by tracking problems with unauthorized calls. Monitor and assist remote sites with security of voice traffic entering and existing Post, Camp, or Station (PCS). Perform daily checks to ensure voice security is maintained; Monitor and work Remedy trouble tickets in support of maintaining voice security; Assist client users with issues related to adding numbers to the firewall; Perform weekly reports of performance of firewall management and submission to higher headquarters. Troubleshoot ETFM errors to maintain the voice firewall. Assist with the development and enforcement of ETFM administration and user security standards and procedures.

Education

Degree - Computer Science

Cochise College
Sierra Vista, AZ

Skills

  • Active Department of Defense SECRET Security Clearance
  • Over 15 years of experience in Information Technology and System Administration
  • More than 10 years of specialized experience with Information Systems in UAS ground control stations and simulators
  • Proven track record of delivering exceptional technical support and customer service in high-demand environments
  • Proficient in network systems and protocols, including TCP/IP, Telnet, SSH, and SNMP
  • Advanced knowledge and hands-on expertise with VMware-based virtualization, including vCenter, ESXi environments, and administration of Windows and Linux virtual machines
  • Strong working knowledge of key software and tools such as Microsoft Office Suite, Adobe, Oracle, Symantec Anti-Virus, McAfee, Remedy ITSM, and Matrix

Certification

  • CompTIA Security+ Certification
  • One System and Universal Ground Control Station – Trained & Certified
  • Gray Eagle FSE Technical Inspector Certification
  • ER/MP Field Service Engineer (FSE) Training Course
  • Certified IPC Specialist
  • Dangerous Goods IATA Certification
  • Information Assurance (IA) Awareness Certification
  • Army Retina Scanner Virtual Training Course
  • VMS ISSM Training Course
  • ITIL Awareness Certification

Timeline

Universal Mission Simulator (UMS) Field Service Representative (FSR)

Dynetics, Inc. (Leidos)
01.2018 - Current

Simulator Training Support Specialist (UMS Technician)

System Dynamics International, Inc.
01.2015 - 01.2018

Principal Information Systems Technician (Site Lead)

Textron Systems Support Solutions
01.2011 - 01.2015

ETFM Systems Administrator (Associate)

STG Inc.
01.2010

Information Technology Security Analyst (Intermediate)

STG Inc.
01.2008 - 01.2011

Help Desk Support Service (Seat Manager)

STG Inc.
01.2008 - 01.2010

Degree - Computer Science

Cochise College

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Gabriel Ochoa