Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabriel A. Rivera

Tucson,Tucson

Summary

Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.

Overview

4
4
years of professional experience

Work History

Sales Associate

Ever Evolving Exotics
06.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Educated customers on reptiles and shared knowledge on various reptile husbandry.

Operations Associate

Kohls
06.2021 - 12.2024
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.
  • Smoothly managed 50+ customer Amazon returns during work shifts.
  • Increased Kohl's Amazon return coupon redemption rate by 15%
  • Followed all shipping and receiving procedures for goods and materials as directed by management.
  • Coordinated self pick ups and unpacked inventory and stocked supplies.
  • Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.

Education

High School Diploma -

Tucson Magnet High School
Tucson, AZ
2021

Skills

  • Welcoming Guests
  • Customer Inquiries
  • Teamwork and collaboration
  • Special Assignments
  • Superior Work Ethic
  • Problem-solving skills
  • Efficient and Detail-Oriented
  • Positive Attitude and Energetic
  • Customer service
  • Customer needs assessment

Timeline

Sales Associate

Ever Evolving Exotics
06.2023 - Current

Operations Associate

Kohls
06.2021 - 12.2024

High School Diploma -

Tucson Magnet High School

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Gabriel A. Rivera