Gabriela Cuevas
Glendale
Summary
Proactive professional with a versatile background in woodworking and customer service. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Warehouse professional with robust background in inventory management and logistics. Known for reliability and adaptability, consistently ensuring smooth operations. Skilled in team collaboration, maintaining safety protocols, and managing stock efficiently.
Overview
10
10
years of professional experience
Work History
Wood Finisher
Woodcase Fine Cabinetry
08.2025 - 01.2026
- Applied finishing techniques to enhance appearance of cabinetry and furniture.
- Utilized spray guns and hand tools for accurate application of stains and sealants.
- Collaborated with team members to ensure quality control during production.
- Maintained clean work environment adhering to safety protocols and regulations.
- Executed touch-up repairs on finished products to meet quality standards.
- Adapted quickly to new processes and materials throughout projects.
- Supported inventory management by organizing supplies and reporting shortages.
- Recognized material deformation such as knots and used appropriate tools to blend surfaces.
- Increased overall productivity by maintaining a clean and organized work area, setting up equipment, and prepping materials for efficient use.
Customer Service Representative
Maximus
11.2022 - 01.2025
- Assisted customers with inquiries, providing accurate information and solutions.
- Processed customer orders efficiently using CRM software.
- Resolved complaints through effective communication and problem-solving skills.
- Maintained detailed records of customer interactions for service improvement.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Warehouse Associate
Scotch & Soda
09.2015 - 06.2020
- Operated forklifts and pallet jacks for efficient material handling.
- Maintained accurate inventory records using warehouse management systems.
- Assisted in training new associates on safety protocols and operational procedures.
- Conducted regular inspections of equipment to ensure optimal functionality.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Maintained clean, orderly work environment free of hazards.
Education
High School Diploma -
Mission Academy
Phoenix, AZSkills
- Surface preparation
- Filler application
- Tool maintenance
- Client communication
- Computer proficiency
- Customer satisfaction measurement
- Order processing
- Filing
- Labeling and boxing
- Order picking
Timeline
Wood Finisher
Woodcase Fine Cabinetry
08.2025 - 01.2026
Customer Service Representative
Maximus
11.2022 - 01.2025
Warehouse Associate
Scotch & Soda
09.2015 - 06.2020
High School Diploma -
Mission Academy