Gabriela Gonzales
Surprise
Summary
Dynamic professional with extensive experience in luxury hospitality and customer service. Expertise in bilingual communication and administrative support enhances customer interactions and operational workflows. Driven to contribute to organizational success through a commitment to quality service and continuous improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Nothing Bundt Cakes
Surprise
02.2025 - 04.2026
- Guided customers through product selection, ordering, billing, returns, exchanges, and technical support, facilitating smooth transactions.
- Resolved customer inquiries through phone and in-person interactions, ensuring satisfaction and clarity.
- Assisted customers with product selection and special orders.
- Informed customers about cake flavors and ingredients, enhancing their selection experience.
Retail Representative and Barista
Fairmont Scottsdale Princess
Scottsdale
05.2022 - 03.2023
- Assisted customers with product inquiries, ensuring satisfaction through exceptional service.
- Processed transactions accurately through point-of-sale systems.
- Collaborated with team members to streamline store operations and improve workflow.
- Maintained merchandise displays, enhancing customer experience and driving engagement.
Flight Attendant Instructor - A320 Neo/Ceo
Viva Air - Peru
Lima
11.2018 - 05.2020
- Develop and implement comprehensive training programs in accordance with airline and regulatory standards.
- Educated trainees on airline services, safety procedures, emergency situations, and customer service protocols to enhance their preparedness.
- Conduct practical exercises to simulate flight situations such as meal service, passenger boarding, and emergency evacuation.
- Assess trainee progress through written tests, role-play scenarios, and performance evaluations.
- Provided constructive feedback to trainees, fostering skill development and performance improvement.
- Assist in the recruitment and selection of FA trainees.
- Led team in ensuring aircraft readiness through effective coordination and management of crew activities.
Education
Some College (No Degree) - Human Resources
Universidad Peruana De Ciencias Aplicadas
Lima, PeruSkills
- Administrative support
- Microsoft office expertise
- Multitasking
- Attention to detail
- Problem solving
- Conflict resolution
- Bilingual
Certification
- Essential Work Skills Credential, Junior Achievement: JA Connect Online, 06/01/25, Critical and Analytical Thinking, Effective Collaboration, Self-Direction, Creativity and Innovation, Engaging Communication, Cultural Agility
- Customer De-Escalation Specialist, NRF - RiseUp, 06/01/25
- FAA Certificate of Demonstrated Proficiency, Federal Aviation Administration, 01/01/24
Languages
English
Full Professional
Spanish
Native/ Bilingual
Affiliations
- Volunteer, Consulate General of Peru in Arizona - 2026
- Currently enroll to obtain a Bookkeeping Certificate - Cursera 2026
Timeline
Customer Service Representative
Nothing Bundt Cakes
02.2025 - 04.2026
Retail Representative and Barista
Fairmont Scottsdale Princess
05.2022 - 03.2023
Flight Attendant Instructor - A320 Neo/Ceo
Viva Air - Peru
11.2018 - 05.2020
Some College (No Degree) - Human Resources
Universidad Peruana De Ciencias Aplicadas