Gabriela Hernandez
Phoenix
Summary
Dynamic Apartment Leasing Agent with a proven track record at Pro Residential, excelling in property management and customer service. Expert in fair housing regulations and lease agreements, I successfully enhanced tenant satisfaction through effective communication and timely issue resolution, while implementing innovative marketing strategies that significantly increased property visibility.
Overview
8
8
years of professional experience
Work History
Apartment Leasing Agent
Pro Residential
06.2023 - Current
- Conducted property tours, showcasing amenities and unit features to prospective tenants.
- Managed lease agreements, ensuring compliance with regulations and company policies.
- Facilitated communication between tenants and maintenance teams for timely issue resolution.
- Developed marketing strategies to enhance property visibility and attract potential residents.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Collaborated with property managers to establish marketing initiatives that attracted new tenants and retained existing ones.
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
Inventory Manager
Dircks Logistics
07.2020 - 03.2023
- Managed inventory levels to optimize stock availability and reduce excess materials.
- Implemented inventory tracking systems to enhance accuracy and streamline order fulfillment processes.
- Coordinated with suppliers to schedule timely deliveries and maintain optimal stock levels.
- Trained team members on best practices for inventory management and safety protocols.
Customer Service Supervisor
Dircks Logistics
03.2018 - 07.2020
- Supervised customer service team, ensuring compliance with company policies and procedures.
- Developed training programs to enhance staff performance and improve service delivery standards.
- Implemented process improvements that increased customer satisfaction ratings significantly.
- Monitored call center metrics to identify trends and optimize operations for efficiency.
Education
High School Diploma -
DESERT EDGE
Goodyear, AZ05-2008
Skills
- Fair housing regulations
- Strong negotiation
- Property management
- Real estate laws
- Customer service
- Lease renewals
- Lease agreements
- Telephone and email etiquette
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Apartment Leasing Agent
Pro Residential
06.2023 - Current
Inventory Manager
Dircks Logistics
07.2020 - 03.2023
Customer Service Supervisor
Dircks Logistics
03.2018 - 07.2020
High School Diploma -
DESERT EDGE