Summary
Overview
Work History
Skills
Languages
Timeline
Generic

GABRIELA MORA

Prescott

Summary

Dynamic Restaurant Manager with proven success at Popeye's Restaurants, excelling in team management and customer engagement. Enhanced operational efficiency through effective inventory control and staff training, resulting in improved customer satisfaction. Skilled in complaint resolution and cost controls, fostering a positive work environment and reducing staff turnover.

Overview

22
22
years of professional experience

Work History

Restaurant Manager

Popeye's Restaurants
03.2023 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.

Executive Assistant

Burkart Organic Farms
03.2013 - 01.2020
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Improved office efficiency by implementing new filing systems and document management processes.

Restaurant Manager

Carl's Jr. Green Burrito
03.2003 - 07.2012
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Customer-oriented
  • Complaint resolution
  • Staff scheduling
  • Schedule coordination
  • Supervisory skills
  • ServSafe food manager
  • Cost controls

Languages

Spanish
Full Professional

Timeline

Restaurant Manager

Popeye's Restaurants
03.2023 - Current

Executive Assistant

Burkart Organic Farms
03.2013 - 01.2020

Restaurant Manager

Carl's Jr. Green Burrito
03.2003 - 07.2012

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GABRIELA MORA