Gabriela Rollings
Yuma
Summary
Dynamic hospitality professional with expertise in guest greeting, cash handling, and restaurant operations. Committed to enhancing customer satisfaction through effective communication and efficient service delivery.
Overview
26
26
years of professional experience
Work History
Host, Bartender, Waitress
Wicked Pizza
Cabo San Lucas
12.2022 - 04.2024
- Trained new hosts in procedures and customer service protocols for seamless operations.
- Resolved guest inquiries promptly, maintaining high standards of service quality.
- Monitored dining area for cleanliness and organization, supporting a pleasant environment.
- Implemented process improvements to streamline hosting duties and enhance efficiency.
Bartender
Container Park
Cabo San Lucas
08.2021 - 11.2022
- Managed bar inventory, ensuring timely reordering of supplies to maintain operational efficiency.
- Trained and mentored new bartenders on drink preparation techniques and customer service standards.
Host, Bartender, Waitress
Wicked Pizza
Cabo San Lucas
02.2020 - 07.2021
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation systems, optimizing table turnover and customer flow.
- Assisted with menu information, enhancing guest dining experience and satisfaction.
- Coordinated with kitchen staff to ensure timely food service and order accuracy.
Sales Associate
Cabo Hats
Cabo San Lucas
08.2018 - 12.2019
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in order fulfillment.
- Trained new associates on product knowledge and customer engagement strategies for improved service delivery.
- Conducted regular assessments of merchandise trends to inform restocking decisions and promotions.
- Implemented feedback mechanisms to gather customer insights, enhancing overall shopping experience.
Sales Associate
Musfelt Design
Cabo San Lucas
05.1998 - 06.2000
- Assisted customers in selecting products to enhance design projects and meet individual needs.
- Managed inventory levels, ensuring availability of popular design items for customer purchases.
- Provided exceptional service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to maintain organized and visually appealing sales floor displays.
Education
High School Diploma -
Tecnologico Universitario De Mexico
Azcapotzalco, Mexico07-1994
Skills
Guest Greeting and Costumer Services
Hostess Duties and Seating Coordination
Waitlist Management
Communication and Teamwork
Multitasking
Cash Handling
Restaurant Operations
Hospitality
Conversational English
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Host, Bartender, Waitress
Wicked Pizza
12.2022 - 04.2024
Bartender
Container Park
08.2021 - 11.2022
Host, Bartender, Waitress
Wicked Pizza
02.2020 - 07.2021
Sales Associate
Cabo Hats
08.2018 - 12.2019
Sales Associate
Musfelt Design
05.1998 - 06.2000
High School Diploma -
Tecnologico Universitario De Mexico