Gabriela Siliezar

Phoenix

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Compassionate Patient Intake Coordinator known for high productivity and efficient task completion. Specialize in patient registration, medical record maintenance, and insurance verification to ensure smooth operational flow. Excel in communication, empathy, and problem-solving to enhance patient satisfaction and support.

Overview

years of professional experience

Work History

Patient Intake Coordinator

Affiliated dermatology

Scottsdale

06.2023 - Current

Reviewed patient charts and collected necessary information for intake process.
Assisted in the coordination of patient admissions, transfers, and discharges.
Organized patient data including medical history, insurance information, and test results.
Greeted patients upon arrival and coordinated registration processes with other departments.
Verified insurance coverage for services rendered at facility.
Maintained accurate records of all patient visits and updated electronic health records.
Scheduled appointments for patients according to physician orders and availability of resources.
Coordinated communication between physicians, nurses, pharmacists, laboratory personnel, and other healthcare professionals regarding changes in patient status or treatment plans.
Conducted follow-up calls to ensure that appropriate post-discharge care was received by patients.
Ensured compliance with HIPAA regulations concerning privacy practices within the department.
Collaborated with billing department to ensure timely processing of reimbursement claims.
Monitored inventory levels of supplies needed for patient intake procedures.
Collected co-payments from patients during check-in process.
Performed quality assurance audits on incoming paperwork from referring hospitals.
Processed financial documents such as authorizations, preauthorizations, referral forms.
Interfaced with other departments to resolve issues pertaining to patient intake matters.

Referral Coordinator

RIVER PEOPLE HEALTH CENTER

Scottsdale

03.2024 - 04.2025

Analyzed financial activities of department to share budgetary input with managers.
Interpreted and explained work procedures and policies to brief staff.
Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Facilitated communication between different departments in order to resolve issues quickly.
Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
Resolved customer complaints or answered customers' questions.
Collaborated with interdisciplinary teams to discuss patient care plans and adjust referral strategies as necessary.
Provided excellent customer service to both internal and external customers.
Maintained accurate and up-to-date patient records, including referral status and follow-up information.
Advised staff on appropriate protocols when making a referral.
Resolved conflicts between referring physicians and receiving providers.
Managed daily patient referrals daily through multi-line telephone system.
Scheduled patients according to availability, urgency and insurance authorization guidelines.
Compiled, recorded, or coded data from referrals or surveys using computer or specified form.
Maintained confidentiality of patient information in compliance with HIPAA regulations.
Maintained records management system to process personnel information and produce reports.
Adhered to HIPAA regulations when handling confidential patient information.
Communicated with patients with compassion while keeping medical information private.
Coordinated with external agencies to ensure timely processing of referrals.
Prioritized referrals according to urgency and adhered to appropriate referral deadlines.

Patient Care Coordinator

Valley wise hospital

Phoenix

09.2022 - 06.2023

Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
Maintained accurate records of all patient care activities using electronic health record systems.
Monitored patients' vital signs including temperature, blood pressure, pulse rate, respiration rate, height, weight.
Educated patients on proper nutrition guidelines to promote healthy lifestyle habits.
Provided emotional support and counseling to patients during difficult times.
Administered medications according to prescribed orders and monitored effects on the patient's condition.

Education

Medical Assistant - Medical Assisting

UEI College

Phoenix, AZ

10.2021

Skills

Employee Supervision
Report Preparation
Scheduling
Database Administration
Data Entry
Staff Management
Appointment Scheduling
Schedule Coordination

Documentation and Recordkeeping
Electronic health records
Insurance verification
Appointment scheduling
Data organization
HIPAA compliance
Customer service
Financial documentation

Timeline