Gabriela Siliezar
Phoenix
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Compassionate Patient Intake Coordinator known for high productivity and efficient task completion. Specialize in patient registration, medical record maintenance, and insurance verification to ensure smooth operational flow. Excel in communication, empathy, and problem-solving to enhance patient satisfaction and support.
Overview
4
4
years of professional experience
Work History
Medical Assistant
Flow Rheumatology
Scottsdale, AZ
04.2025 - Current
- Facilitated patient examinations and procedures to optimize workflow efficiency.
- Oversaw patient scheduling and coordinated appointments to enhance clinic efficiency.
- Oversaw maintenance of accurate medical records utilizing electronic health record (EHR) systems.
- Facilitated patient education on treatment plans to enhance adherence and comprehension of care protocols.
- Executed routine laboratory tests to ensure result accuracy for prompt diagnosis.
- Facilitated collaboration among multidisciplinary teams to enhance patient care processes.
- Facilitated training sessions for new staff on office procedures and best practices.
- Optimized inventory management strategies for medical supplies to minimize waste and enhance availability.
- Streamlined sanitization, restocking, and organization of exam rooms and medical equipment.
- Collected client medical history, medication details, symptoms, and allergy information.
- Assisted patients in navigating to exam rooms. Addressed inquiries from patients regarding procedures. Prepared examination areas for physician assessments.
- Executed comprehensive medical records management, including filing, organizing, and scanning documents.
- Facilitated minor surgical procedures by preparing operating rooms and sterilizing instruments.
- Streamlined appointment scheduling processes to reduce conflicts and enhance physician availability for patients.
Referral Coordinator
RIVER PEOPLE HEALTH CENTER
Scottsdale, AZ
03.2024 - 04.2025
- Analyzed financial activities of department to share budgetary input with managers.
- Interpreted and explained work procedures and policies to brief staff.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Facilitated communication between different departments in order to resolve issues quickly.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Resolved customer complaints or answered customers' questions.
- Collaborated with interdisciplinary teams to discuss patient care plans and adjust referral strategies as necessary.
- Provided excellent customer service to both internal and external customers.
- Maintained accurate and up-to-date patient records, including referral status and follow-up information.
- Advised staff on appropriate protocols when making a referral.
- Resolved conflicts between referring physicians and receiving providers.
- Managed daily patient referrals daily through multi-line telephone system.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Compiled, recorded, or coded data from referrals or surveys using computer or specified form.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Maintained records management system to process personnel information and produce reports.
- Adhered to HIPAA regulations when handling confidential patient information.
- Communicated with patients with compassion while keeping medical information private.
- Coordinated with external agencies to ensure timely processing of referrals.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
Patient Care Coordinator
Valley wise hospital
Phoenix, AZ
09.2022 - 06.2023
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Monitored patients' vital signs including temperature, blood pressure, pulse rate, respiration rate, height, weight.
- Educated patients on proper nutrition guidelines to promote healthy lifestyle habits.
- Provided emotional support and counseling to patients during difficult times.
- Administered medications according to prescribed orders and monitored effects on the patient's condition.
Patient Intake Coordinator
Affiliated dermatology
Scottsdale, AZ
06.2022 - 04.2023
- Reviewed patient charts and collected necessary information for intake process.
- Assisted in the coordination of patient admissions, transfers, and discharges.
- Organized patient data including medical history, insurance information, and test results.
- Greeted patients upon arrival and coordinated registration processes with other departments.
- Verified insurance coverage for services rendered at facility.
- Maintained accurate records of all patient visits and updated electronic health records.
- Scheduled appointments for patients according to physician orders and availability of resources.
- Coordinated communication between physicians, nurses, pharmacists, laboratory personnel, and other healthcare professionals regarding changes in patient status or treatment plans.
- Conducted follow-up calls to ensure that appropriate post-discharge care was received by patients.
- Ensured compliance with HIPAA regulations concerning privacy practices within the department.
- Collaborated with billing department to ensure timely processing of reimbursement claims.
- Monitored inventory levels of supplies needed for patient intake procedures.
- Collected co-payments from patients during check-in process.
- Performed quality assurance audits on incoming paperwork from referring hospitals.
- Processed financial documents such as authorizations, preauthorizations, referral forms.
- Interfaced with other departments to resolve issues pertaining to patient intake matters.
Education
Medical Assistant - Medical Assisting
UEI College
Phoenix, AZ10.2021
Skills
- Employee Supervision
- Report Preparation
- Scheduling
- Database Administration
- Data Entry
- Staff Management
- Appointment Scheduling
- Schedule Coordination
- Documentation and Recordkeeping
- Electronic health records
- Insurance verification
- Appointment scheduling
- Data organization
- HIPAA compliance
- Customer service
- Financial documentation
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Flow Rheumatology
04.2025 - Current
Referral Coordinator
RIVER PEOPLE HEALTH CENTER
03.2024 - 04.2025
Patient Care Coordinator
Valley wise hospital
09.2022 - 06.2023
Patient Intake Coordinator
Affiliated dermatology
06.2022 - 04.2023
Medical Assistant - Medical Assisting
UEI College