GABRIELLA AGYEMANG
PHOENIX
Summary
I’m a passionate healthcare professional with over three years of experience in patient services, focused on making every patient feel supported and cared for. I excel at clear communication, problem-solving, and working with teams to create a smooth and positive experience for everyone. I’m especially driven by my love for healthcare and the opportunity to make a difference in people’s lives, using my knowledge of healthcare policies and my ability to connect with others to create meaningful outcomes for patients and their families.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Volunteer
HonorHealth
Phoenix, AZ
07.2024 - Current
- Delivered flowers, gifts, and other items to patients’ rooms, spreading cheer and enhancing patient experience.
- Transported patients safely and efficiently throughout the hospital for treatments, tests, and discharges, fostering comfort and trust during transitions.
- Assisted with administrative tasks, such as managing visitor logs and providing hospital information, to support front desk operations..
Customer Service Part Time
MAXIMUS Federal
Phoenix, USA
10.2022 - Current
- Provided comprehensive support for Healthcare.gov applications under the Affordable Care Act, addressing inquiries on premiums, copays, and deductibles to enhance consumer understanding and satisfaction.
- Educated customers on ACA-compliant healthcare plan options, empowering informed decision-making and facilitating enrollment into plans tailored to individual needs.
Patient Service Representative
Abrazo Medical Group
Scottsdale, USA
03.2023 - 05.2024
- Managed patient check-ins, data entry, and insurance verifications using Athena EMR system, enhancing accuracy and streamlining patient processing.
- Handle office calls, schedule appointments, and respond to patient inquiries for optimal care
- Assist medical providers, ensuring smooth clinic operations and high-quality patient support
- Independently closed the clinic, ensuring all operational tasks were completed, including securing patient records, balancing schedules, and maintaining compliance with clinic policies and procedures.
Caregiver
Total Care Connections
Tempe, USA
12.2021 - 10.2022
- Supported clients with daily hygiene tasks, promoting independence and dignity
- Ensured proper medication administration, educating clients to minimize health risks
- Collaborated with medical professionals to resolve client issues effectively
- Demonstrated empathy and respect, fostering a compassionate care environment
Education
Bachelor of Science - HEALTHCARE ADMINISTRATION
Grand Canyon University
Phoenix, AZ04-2025
HIGH SCHOOL DIPLOMA -
Linn Mar High School
Marion, IA05-2020
Skills
- Patient Care Coordination
- Electronic Medical Records (EMR)
- Insurance Verification
- Healthcare Compliance
- Communication
- Problem-Solving
- Adaptability
- Empathy and Compassion
Certification
- CPR/AED/First-Aid, 09/01/24 - Present
- Certified Nursing Assistant, Active
Timeline
Volunteer
HonorHealth
07.2024 - Current
Patient Service Representative
Abrazo Medical Group
03.2023 - 05.2024
Customer Service Part Time
MAXIMUS Federal
10.2022 - Current
Caregiver
Total Care Connections
12.2021 - 10.2022
Bachelor of Science - HEALTHCARE ADMINISTRATION
Grand Canyon University
HIGH SCHOOL DIPLOMA -
Linn Mar High School