GABRIELLA AGYEMANG
PHOENIX
Summary
I’m a passionate healthcare professional with over three years of experience in patient services, focused on making every patient feel supported and cared for. I excel at clear communication, problem-solving, and working with teams to create a smooth and positive experience for everyone. I’m especially driven by my love for healthcare and the opportunity to make a difference in people’s lives, using my knowledge of healthcare policies and my ability to connect with others to create meaningful outcomes for patients and their families.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Volunteer
HonorHealth
07.2024 - Current
- Delivered flowers, gifts, and other items to patients’ rooms, spreading cheer and enhancing patient experience.
- Transported patients safely and efficiently throughout the hospital for treatments, tests, and discharges, fostering comfort and trust during transitions.
- Assisted with administrative tasks, such as managing visitor logs and providing hospital information, to support front desk operations..
Customer Service Part Time
MAXIMUS Federal
10.2022 - Current
- Provided comprehensive support for Healthcare.gov applications under the Affordable Care Act, addressing inquiries on premiums, copays, and deductibles to enhance consumer understanding and satisfaction.
- Educated customers on ACA-compliant healthcare plan options, empowering informed decision-making and facilitating enrollment into plans tailored to individual needs.
Patient Service Representative
Abrazo Medical Group
03.2023 - 05.2024
- Managed patient check-ins, data entry, and insurance verifications using Athena EMR system, enhancing accuracy and streamlining patient processing.
- Handle office calls, schedule appointments, and respond to patient inquiries for optimal care
- Assist medical providers, ensuring smooth clinic operations and high-quality patient support
- Independently closed the clinic, ensuring all operational tasks were completed, including securing patient records, balancing schedules, and maintaining compliance with clinic policies and procedures.
Caregiver
Total Care Connections
12.2021 - 10.2022
- Supported clients with daily hygiene tasks, promoting independence and dignity
- Ensured proper medication administration, educating clients to minimize health risks
- Collaborated with medical professionals to resolve client issues effectively
- Demonstrated empathy and respect, fostering a compassionate care environment
Education
Bachelor of Science - HEALTHCARE ADMINISTRATION
Grand Canyon University
Phoenix, AZ04-2025
HIGH SCHOOL DIPLOMA -
Linn Mar High School
Marion, IA05-2020
Skills
- Patient Care Coordination
- Electronic Medical Records (EMR)
- Insurance Verification
- Healthcare Compliance
- Communication
- Problem-Solving
- Adaptability
- Empathy and Compassion
Certification
- CPR/AED/First-Aid, 09/01/24 - Present
- Certified Nursing Assistant, Active
Timeline
Volunteer
HonorHealth
07.2024 - Current
Patient Service Representative
Abrazo Medical Group
03.2023 - 05.2024
Customer Service Part Time
MAXIMUS Federal
10.2022 - Current
Caregiver
Total Care Connections
12.2021 - 10.2022
- CPR/AED/First-Aid, 09/01/24 - Present
- Certified Nursing Assistant, Active
Bachelor of Science - HEALTHCARE ADMINISTRATION
Grand Canyon University
HIGH SCHOOL DIPLOMA -
Linn Mar High School
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