Gabriella Ceniseros
JPMorgan Chase
Tucson
13
years of professional experience
Detail-oriented Associate Banker with a strong foundation in banking operations and exceptional customer service skills. Proven track record in facilitating seamless financial transactions while nurturing and maintaining client relationships. Expertise in problem-solving and handling confidential information with the highest level of integrity ensures a trustworthy and efficient banking experience. Committed to delivering outstanding service and contributing to the overall success of the financial institution.
Work History
Associate Banker
2 Years 8 Months- Addressed client account inquiries and transactions, maintaining high standards of customer satisfaction throughout interactions.
- Performed financial evaluations to ensure banking products met customer needs and preferences.
- Worked with team members to enhance service efficiency through streamlined operational workflows.
- Developed strong client relationships through proactive communication and personalized service strategies.
- Executed account transactions, including opening, closing, and updating customer accounts to ensure accurate records.
- Provided detailed guidance to customers regarding the features and benefits of online and mobile banking applications.
- Assisted clients in achieving financial goals through comprehensive financial planning and investment advice.
Assistant Store Manager
2 Years 4 Months- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Developed strong relationships with customers by providing personalized assistance and support.
- Counted and balanced cash drawer at the beginning and end of shift.
- Led daily operations to ensure efficient store management and exceptional customer service.
Team Leader
8 Months- Ensured compliance with all safety regulations in the workplace.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Cashier
3 Years 11 Months- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Helped with purchases and signed customers up for rewards program.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
GED
Skills
Knowledge of banking compliance
Cash transaction processing
Service excellence
Opening and closing procedures
Developing customer relationships
Know your customer
Account maintenance
Timeline
Associate Banker
JPMorgan Chase
11.2023 - CurrentRead More
Assistant Store Manager
Circle K
06.2022 - 10.2024Read More
Team Leader
Chipotle
10.2017 - 06.2018Read More
Cashier
Frys Food
09.2013 - 08.2017Read More
Pima Community College
GED
Read More
Education and Training
other